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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,745 reviews

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Louisiana
1 review
0 helpful votes
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Thank you
February 17, 2025

I have received my tickets, looking forward to the concert. Thank you.

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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.
February 17, 2025

I have received a confirmation with the Order number. Why does it bring me to this review

Date of experience: February 7, 2025
Michigan
1 review
0 helpful votes
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Awesome!
February 17, 2025

It was an easy process, happy with my experience! Can't wait for the show

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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First time user
February 17, 2025

Had difficulty completing the Sale earlier. Hit Place Order 4 times and it would not process. Ugh. Was successful on second try.

Date of experience: February 12, 2025
Canada
1 review
0 helpful votes
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Good
February 17, 2025

Good would buy again for another concert
When I get the tickets

Date of experience: February 7, 2025
Texas
1 review
0 helpful votes
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Excellent
February 17, 2025

No issues…user friendly.smooth transition. Have always had great service with this site. I definitely recommend

Date of experience: February 7, 2025
Puerto Rico
1 review
0 helpful votes
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Good
February 17, 2025

It was very easy to do the whole process. So it was very simple.

Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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Watch what you pay
February 17, 2025

Purchased a ticket for a show that is not sold out. Paid $34 and change. Dowloade my ticket and there is a different name on it other than mine. The ticket does say $34 though. When I checked my bank statement, I was charged $101.78! Checked their FAQ section and my question was there. Apparently, they sold me a resale, thus the different name and the up charge was what that person was asking for it. If not sold out at the time, why was I sold a resale for almost 3 times the amount of original price without letting me know prior to purchasing?! I'm smelling bogus pactices!

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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Go
February 17, 2025

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Date of experience: February 7, 2025
Missouri
1 review
0 helpful votes
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Great
February 17, 2025

Great ordering process fast and easy just waiting on my tickets now

Date of experience: February 7, 2025
Florida
1 review
0 helpful votes
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Great handling of the ticket exchange
February 17, 2025

Great, quick and efficient. Handled it with care and fast. Very happy

Date of experience: February 7, 2025
Maine
1 review
0 helpful votes
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Experience was fine
February 17, 2025

Super easy, hoping the ticket delivery via e-method is also a breeze

Date of experience: February 11, 2025
California
1 review
0 helpful votes
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Insane fees
February 17, 2025

The highest "service fees" of any ticket service I have used so far. Don't be like me and compare prices before you buy.

Date of experience: February 7, 2025
Colorado
1 review
0 helpful votes
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Got me!
February 17, 2025

I hate that when I searched for the venue to buy tix directly from them I landed on your site without knowing it was a third party site I spent about $100 more than I would have if purchased directly. I won't get caught slipping again. But thanks for the tix and and the lesson anyways.

Date of experience: February 7, 2025
Oklahoma
1 review
0 helpful votes
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Better functionality than other sites
February 17, 2025

The search options made it way easier to find the tickets I needed for the best price

Date of experience: February 7, 2025
Canada
1 review
0 helpful votes
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Spring training
February 17, 2025

Good experience. Fair price, easy transaction. Good customer support.

Date of experience: February 13, 2025
Canada
1 review
0 helpful votes
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Horrible experience
February 17, 2025

I accidently made the booking for this presentation in Calgary instead of Edmonton and did not notice until I had paid. I asked to chat with someone who turned out to be a robot. He kept send my the same text message over and over. No refund. Eventhough I explained that the venue page was not clear for me to understand. He told me to sell my ticket, but NO REFUND over and over and over...Just horrible. I have booked another ticket for myself for the venue in edmonton charging my credit card a second time. This chat experience doesn't even merit a 1...it merits a 0. AWFUL< AWFUL

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
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?
February 17, 2025

?

Date of experience: February 7, 2025
Ohio
1 review
0 helpful votes
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Too many steps
February 17, 2025

There were too many steps to obtain my ticket. The parking garage was hard to find after the event and I had a hard time getting out of the garage. I was stuck there until I called an 800 number and they found my order number. It was an annoying fiasco.

Date of experience: January 31, 2025
Michigan
1 review
0 helpful votes
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I still do not know how I will receive my tickets. This is ridiculous, making customers write an evaluation.

Date of experience: February 7, 2025