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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything was as expected. Email confirmation was on time. QR code worked at the parking garage. No issues. Great experience.
Easy access, good explanations, fast feedback, no problems with download
Bought Canadian tickets, from Canada for a Canadian show place. I did not expect the already exaggerated price to be in USD! There is also a no refund policy!
A simple way to get to the game instead of in person haggling over where to sit erc etc.
I formerly requested a refund due to a work conflict and was told the insurance I purchased and my reason for needing to cancel was not allowed. Then why bother purchasing it, if a work emergency isn't a sufficient reason.
I did not know what SRO meant, and it was not described when I ordered. I am elderly, and it was 95 degrees and no shade until 9 pm. Some wonderful man let us sit in seats as it was not crowded. You should describe the area when some one orders them.
It was quick and easy. I later received a confirmation email
It was good all around. I would recommend to others. May want to give yourself more time than I did, but the seller made a quick turn around
Not helpful at all. I want my refund for the unused parking pass that we purchased. The person we spoke to on the phone was not helpful at all and was very hard to understand what she was saying. Definitely do not recommend.
Experience was 10/10 - no issues with the purchase of my tickets
Worked out well for us. I would use this site again. Compared to other sites saved half the cost.
You will pay double the cost of tickets. Keep looking on other sites for better deals
Wasn't too difficult even for an old guy. I only spent about 10 minutes getting all the information entered
Experience was great thanks for the online chats. Great help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members