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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Experience was great thanks for the online chats. Great help.
Price accuracy, and placing the order was great. I received a confirmation email, then a second email explaining the tickets were a transfer and I would be notified when the transfer occurred, but never received anything else. Second email also had a link to check the status, but it would not link for me. After 5 hours of nothing and knowing I needed to leave for my event, I requested help through via email that wasn't fast enough so I figured out how to chat with an agent. The AI portion of the chat took me in a loop asking if I need help resolving my ticket. Luckily the agent (John I believe) was able to push through the transfer, which left me a little confused on what to show to the parking attendants, but it all worked out in the end. Main issue was the transfer holdup, but otherwise a decent service.
Thought I was buying tickets from another company, my bad for not paying better attention. Extra fees, no refund option and I still don't know what seats I purchased
I didn't realized I was paying for a ticket that had been marked up 200%. I should have bought straight from the venue.
No issues. Smooth purchase. Will use again if ever needs tickets
I haven't received my tickets yet, but i am waiting patiently for the notice
It helped a lot. Got my tickets really easy. Would definitely get more from here if I ever need too
App worked. Purchase went thru as expected. No drama. Might use again.
This system worked great for booking our tickets, thanks!
The online ticket booking process was smooth, fast, and very user-friendly. I appreciated the clear instructions and the quick confirmation email with all the details. Payment was secure, and I liked being able to choose my seat easily. Overall, it saved me time and effort compared to in-person booking. Highly recommend!
Screwed over on parking. Parking was closed at 9:00 am and ticket was purchased at 11:00 am. Lost $170 over it
Everything was fine no issues except this mandatory feedback form is annoying. I don't care to keep receiving emails from you now that I have the tickets.
My experience was good and will recommend to family and friends.
Quick and easy process of getting the tickets for a concert on their website.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members