On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
If the tickets are digital, why haven't I received them yet?
Do the survey do not want to do survey but I guess I will not do not have a choice
No issues/problems. Pleasant experience. Would purchase tickets through this vendor.
Excellent never a problem and site is easy to use. I hope it stays this way
I bought tickets and still haven't got them, and now I'm getting an email saying the review has to be 50 characters
It made it easy to buy tickets, and were a good price considering other concert costs.
Tickets were significantly more expensive than original prices
Easy process, price reasonable. Still waiting for tickets to be sent closer to the event.
Smooth quick process.
I selected tickets.
Purchased tickets
Received confirmation email
Received tickets.
Easy experience. Hope my tickets arrive on time. We shall see! Never used this apt before.
Cost more than advertised. But want to go. Thank you. Hopefully the game is enjoyable. Just a bit disappointed.
Quick, easy and to the point. I am not tech savvy but this was not too challenging
Its kind of a scam meant to look like ticket master but at least they did send the ticket
It was good. It was great. I can't wait to go to the show. Thank you so much. Everything was great.
Easy to use and directions were followed easily. /he AI chat was very helpful and it's a nice feature to have available for customers to use.
Is a review required to get my tickets? I didn't want to leave a review but it's been a month and i still don't have them. Just the confirmation email.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members