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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I still don't have my tickets. I don't have an account, nor a PASSENGER! I just wanted to go to one game.
Good process overall. Got all notifications and adding the app was simple and quick to get my tickets.
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I received scam tickets from your company for Tuachaun little mermaid and found we had bad tickets when we had the same seat as a few others. I also found out then that I paid about $100 more per ticket. So that felt like a double scam. We traveled all that way for that show and got scammed. I am not happy about this. It is awful to scam anyone like this with fake tickets and 3x the cost of even the dang regular ticket price. Total unethical
I did not realize I was purchasing the space through a third party. The service was great, I just did not realize I could get a cheaper parking space, which is my fault.
This is annoying I do not like being tormented with these surveys
Great experience, very easy to deal with and handle. Tickets on sale has great prices.
Satisfied with process. I was satisfied with the communication and process to receive my tickets.
Tickets were sent quickly and efficiently. I was satisfied with the service.
Asking me to respond to "confirmation emails" just so I can complete a survey is a little irritating
Received immediate email confirmation of purchase, with so issues
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members