On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Always quick and easy to purchase tickets that are on sale. Something you really dont want to miss. Thank you for giving away affordable tickets.
I'll wait until I have my tickets in hand. Worried that I won't get them since they aren't to be released until that day
Great experience and no hassle at all. Will purchase from them again in the future
I had to contact your team a couple of times and multiple attempts to receive a confirmation & link to tickets purchased. Very frustrating on top of not being able to speak to anyone directly.
Onkyreason for 3 stars is I would've preferred to get the tickets earlier than the day before so I know that I have them in hand
This was easy. Picked my tickets and paid. Tickets appeared in my inbox within a couple hours.
Normal as it should be for a ticket purchase The only problem was that I couldn't pay with Apple Pay and I don't know why
Trying to know when I'm getting my tickets. The email doesn't say.
Second time I have been duped to use your service w hen I thought I was dealing directly with the venue. Jacked up prices, unknown seats and confusing on line acquisition of tickets. My seats direct price 85 each I paid 158 each. Also had a bad experience at the pantages in July. Last time I deal with tickets on sale which is rip off.
Process was quick and easy. No issues with finding an event, purchasing and receiving tickets.
I still don't know how to show them the QR code for the parking the night of the show.
No issues…thank you for making this experience so easy to do.
Always easy to order tickets here. Will use it again i the future!
I got caught buying tickets for the Rick Mercer show, and did not realize the prices quoted were in US dollars. Will not buy any more tickets on this platform. I checked if I could get a refund, but I see that all sales are not refundable.
Very easy and fast purchase. Sometimes on sites the clock times out and my old hippie fingers can't type that fast anymore. This was an easy purchase. No problems.
Tickets were easy to buy and were in my wallet the same day. I always go through Tickets on Sale for my concerts
I was willing to pay a little extra for the tickets I purchased. I was concerned that I might have been scammed. I called the customer service and explained my concern. When I got my tickets, I realized I was charged way over the original price. The people we sat next to had the same experience when they purchased their tickets. Original price $36.00, I was charged more then $96.00 on one ticket and $149.00 for the other ticket. Yes it says in directions prices may very from original price. That is way more expensive than I was expecting.
It was easy ordering through here. Very helpful. I don't want to enter at least 50 characters. So far being forced to enter a certain length of her review is the hardest thing about this.
It was great, thank you, quick, easy.
However, I do not appreciate having to submit a survey.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members