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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Unfortunately my original concert was cancelled, I was able to get a credit refund and chose something else I would've loved to attend!
Perfect transaction would definitely purchase again again
I am always hesitant to buy tickets from locations other than the event center, but this exchange was easy and quick. Thank you for following through on the purchase.
However, still have not received my link to receive my digital parking pass. Can you assist with that?
I don't know how efficient this service is as I have not received the tickets yet.
Easy to buy and hope to receive them fast as well. Show is today! Wasn't my first experience with you guys. Usually run smoothly.
It was good and easy to use the site And easy question and didn't feel rushed
Vous devez afficher plus clairement que vos prix sont en US$.
Très déçu de ce manquement Je ne ferai plus affaire avec vous
I'm still not sure because I haven't received my ticket yet. Unable to contact anyone.
I don't want to leave a review because I havent been able to actually use the tickets yet.
Bought a parking pass for a Lions preseason game. My lot wasn't displayed on any maps provided while buying and the address provided was for Ford Field. I wasn't given the actual address until after purchase. The rates charged are also not the same as what is being charged that day. Before any service fees to taxes, I paid $32. Got to the parking lot and it was $15 for the day. So basically, I got to pay double to park almost 30 minutes away from the stadium. It's safe to say I'll never try this again.
Fast and easy although they enforced to give a review is not my idea of fun.
Site is very good but price of tickets is not shown as it is in USD, I got disappointed when I saw the transaction on my credit card application. I'm from Canada and the show is in Canada and I paid my ticket in USD 😔
The experience with purchasing the tickets went well until I see my seats!
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I was impressed how easy my booking experience was. Rather than upselling me on many possibilities, Unlike other booking software front ebbs, I was taken to the event I wanted with the current availabilities displayed. Easy Peasy!
Tricked into buying tickets from your site. Then immediately tried to cancel, and was Told I cannot cancel. However, Ontario law states that selling tickets for higher than face value is illegal unless I can get a full refund. I tried emailing customer service but the emails bounce back. I will file a law suit and complaint With the BBB
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members