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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was so surprised to see soooo many additional fees! Would have been to know this upfront..
I like to actually see a venue map with seat numbers to pick. I can not give you a review until I know I have tickets.
First time using this service. Still evaluating the process, but so far, everything has gone smoothly.
The ticket buying experience was amazing, but as soon as I purchased I got 10 emails all saying the exact same "thank you for your purchase" and I was forced to 'accept' my tickets before a certain time otherwise they would have been voided. Kind of a weird system, hopefully the game will be worth it
Having to wait til the day before the event to receive the tickets digitally was not what I was expecting. It feels a bit like a scam but we will see if the tickets come in.
Order the tickets was very easy…. Thanks so much … we can't wait until the day of …
I paid a lot of money, but haven't received my ticket. I do not understand why I haven't received my ticket. Please send it, or refund my money.
Took over 10 days involving over 3 hrs of Phone Tech support and Chat support with a very large part due to lack of expertise making our customer service experience completely unsatisfactory. Sorry for my bluntness but…
Sincerely Daniel R Snowdon
Where are my tickets this is a review.ok is this 50 characters now?
Great experience easy to purchase and quick response only issue was I was worried about where the seats were going to be but ended up working fabulous and can't wait for them concert
A little confused I'm used to getting a paper ticket but once I got through the procedure it was easy just thought that the service charge was a little expensive
My VISA was charged a week ago and I'm still awaiting my tickets. I thought this was the actual Cacti Field Ticket Office...Website link confusing. I would not have placed order IF I knew TicketsonSale was a resale business
Hidden fees till the end. You can't see what seats you're getting till the end. Doesn't ask if you want seats close to previous seats
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Final price of tickets not given before submitting for payment (taxes and fees)
Easy and fast. User friendly and intuitive. Visuals were good.
I had no problems making my purchases. I don't understand why I need to do this however.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members