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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great, simple process. Would do it again. Highly recommend.
Two things that bothered me. Only knowing the row and not the seat number, and the exorbitant fee you are charging.
Good service just waiting on tickets to arrive to my inbox hope they arrive soon
I dont think i will get my money back. My daughter made the purchase on the wrong website. I was only prepared to spend less then 300...
It was good. I do not want to expand on this further, it's a transactional relationship.
It was fine, I'll know more once I receive my tickets via my email.
I ordered tickets and got them immediately! Simple and easy transaction. Excited to see this show!
Read the above response. I did not realize there was a third party seller involved. When they asked me for credit card info I thought I was being scammed. With all the scams and fraud online you need to do a better job explaining the process because it's confusing and totally frustrating. I paid you over $500 for the
Tickets and didn't receive them until the following day. Totally unacceptable. Your representative who I spoke with on the phone was very helpful and respectful. She was the only positive in the conversation. Don't ever ask me for another review.
Prices could be lower and tix could arrive sooner so that way there's no delay
I am not giving a review to be posted so stop asking for one. I am not giving a review so stop askin for one. I am not giving a review to be posted so stop asking. I am not giving a review to have it posted. Good was my experience.
Process was user-friendly. Quick turnaround to get tickets. Would recommend
Pretty annoying with all the spam-like emails.And the fact that I have to write more information on this to move forward it's even more annoying. I just wanted to buy my tickets and go to the show I don't need all of this
Easy for someone who doesn't order on line.
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Coming up on 2 days before the event and no tickets. Very disappointed in this
When we looked to purchase tickets for a concert in Vancouver, they were advertised at $211 per ticket. We bought 2 tickets and the bill in my credit card was $850. There were over $100 in fees and nowhere did the site indicate the pricing was USD not CDN. Will never buy again through your site.
I got my confirmation email. But my ticket cost $20 more then if I were to buy it on ticket master and I didn't get like a thing that I can clip to my wallet. But the service was fast!
I was in the queue and it kicked me out and then I loaded it on my computer and it worked great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members