On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Everything went smoothly. I received the tickets quickly with no problems
I thought I was ordering from the official venue site. I made a big mistake. You guys charge 40 dollars more than the actual ticket cost. I won't make the same mistake again. Total scam.
Fast and easy easy to work the website I would definitely recommend using this website
Excellent service, will be buying more tickets soon.it was fast and easy for the website. Thanks again
It was easy to navigate. I got a receipt mailed to me right away.
Very poor communication. Important Information was not forthcoming until after the purchase. Customer service was defensive and not helpful!
Quick and easy. Thought it was reasonable
And tickets were good location
Good experience overall, no issues so far still awaiting the show.
Why do I keep getting these emails after I have already overpaid and been unable to connect with customer services. I would like a phone call from a representative.
Happy to use the service, thanks for having it. Simple to use.
Needed to purchase a single ticket to Wicked a week before the performance as my daughter and granddaughters were going. I was excited to purchase a single ticket in the orchestra section as I am hard of hearing. I was able to acquire a listening device before the performance, which made my experience more meaningful. The costumes and music were ncredible.
The listing I selected said 1-4 tickets for $63. It didn't specify $63 per ticket. I bought two tickets, but it wasn't made clear until an email the next day that the total was $189.77, and that the tickets are non-refundable.
Buying tickets and having them transferred to me was fast, easy & super reliable. Once I selected my seats and paid for my tickets, within a couple of hours the previous owner of my tickets emailed me the transfer of my tickets in my name's. Once transferred, it was fast and easy to put my tickets into my digital wallet on my phone.
I hesitate answering an email that is titled "delivery confirmation" when no tickets have been delivered. You simply confirmed my order and I have no tickets yet or even seat assignments. This feels misleading and confusing. I should have purchased directly from the concert venue.
No hassle or issues at all. Tickets were delivered promptly a few days later. Good experience overall.
Not sure why I got charged a delivery fee when it's electronic. That's not right.
Great experience no problems at all! Gave a delivery date quickly and was very easy to get tickets thru!
Got confirmation quickly easy to sign up seating chart section availability helped in decision of wanting to attend!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members