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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was surprised to get the tickets delivered by certified mail in just a few days.
Purchase tickets a few days ago still waiting on tickets haven't received them yet
Website for this show was easy to use and navigate. Tickets yet to be delivered but will be when this survey is completed.
I have received several emails now and I am completing this survey.
Also I have paid for my tickets
Still do not have my tickets
Easy ordering. Having to fill out this section of the review kind of sucks
Easy breeze of a process would recommend for others to utilize their services
Wow, Delivery and Service fee are overrated! Don't get the delivery if it's online
Do not like that we have to wait so long to receive the tickets. The concert is 4 days away and we have not received them.
Can you text them to my phone? When do you receive your tickets and can you text them to my phone. I would like to have them in my phone before the 27 th.
Experience was quick and user friendly with clear and easy to follow instructions
I didn't need to contact customer service, everything went smoothly and I received my tickets in a timely manner
The fees charged were as much as the ticket.😬 i was shocked.
Very nice, very easy and smooth process. I had all my concerns taken care of online
No issues so far. Would like to have ticket as soon as purchased to make sure it is actually a legitimate ticket
Good service and fast.
Real tickets to print I think.
Don't like to make long references.
Have a wonderful day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members