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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Did not get what I paid for got 60.00 dollars worth of tickets and got charged close to 200 dollars will never use this service again
I still haven't seen my actual that I bought. All I've got is a confirmation number
NOT intuitive. Requires 4 attempts to purchase. Prices kept increasing. Never again.
Too many ads and not intuitive navigation. Can't understand why you offer insurance for hacked tickets from your site?
Purchased tickets for paw patrol live. The fees were astronomical, and none of the seats were together even though they were purchased together. It completely ruined the experience because we had to figure out what the issue was. We missed the opening of the show. I thought I was purchasing through tickets master instead of this site. I would rate 0 stars if I could.
Tickets listed at $57.00. Paid with PayPal and final cost was over $80.00
Should have been better indicated.
Gave it 3 stars because I was happy with location. Not happy with surprise additional costs
Purchased tickets to a concert on line and it was quick and easy.
Got my confirmation email but tickets not transferred yet,...
These tickets don't even exist yet and all I have is a promise that someone will buy them for me. After two seconds they wouldn't let me cancel the transaction. Scam.
I clicked my mouse a few times and like magic. My tickets were ordered. That easy
Transaction and delivery was Smooth. Tickets came via email with a code to scan at gate entry.
I thought i was buying from ticket master
My 2 tickets for $150.00 ended up costing me $459.00
There was no way to proceed without buying insurance
I tried to cancel before completing the transaction and it was too late. I'm really pissed off
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members