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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Email came right away. Easy. The parking was perfect. There were zero issues whatsoever so ever.
Got my tickets, but I didn't get my email right away. A few days later, I received the confirmation email. Customer service was so easy to work with.
Easy to use. Quick confirmation. Looking forward to seeing venue for first time.
I paid over 200 for tickets that from another vendor were around 60. I feel like I got bamboozled.
Simply overwhelming-How about just answering the phone!
The experience was easy, simple, and smooth. The tickets arrived in a very timely manner.
I paid $166 in service fees for 4 tickets. I am all about fairness, but to me, that is outrageous.
The fees payed for the convenience of using this site are astronomical.
I was sent the link for purchase from my daughter and right away was able to purchase the tickets to our show.
This is my first time buying concert tickets and it was pretty easy, the hardest part was choosing which section I wanted to sit in.
Don't do it. I didn't realize this was the third-party vendor and that there was gonna be over $50 service charges.
I understand the dynamics of the website and how it works but I don't like that I paid for tickets I won't see until 2 days before the show. There has to be a better way. What if I don't get the tickets? Will I be refunded?
Easy process to purchase.
Can get insurance as well. Worth it
Had no issues at all. Would use again for future shows! Great job.
Confusing process, still don't have tickets that I know of.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members