On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This website was easy and user friendly. I'm waiting to receive my tickets.
Stop emailing me please please please please please please
I like the way the venue was pictured so you could pick your seats
Great tickets came quickly and were very well priced for what I wanted:
Simple and easy will use them again if could. Wish the taxes were cheaper
Why are tickets maybe not available until day before the show? If I am charged up front, I want to see my tickets available.
Easy to purchase, options clear. Quick. Visuals excellent
I ordered two tickets and had no problems what so ever I would buy from this site again
Wasn't able to transfer tickets to the person I bought them for... very disappointed, as they were in from out of town and drove all the way the NRG, paid to park and then didn't get to enjoy the show!
I bit confused at first. But I guess satisfied. Wish that tickets showed up right after purchase
Everything I needed to do was quick and easy! Thank you for sending the ticket so fast!
I had chosen email delivery. Why is my delivery address showing and my message is saying the tickets will be shipped? I would like them sooner than later considering the websites poor reputation
I am completely lost with having to do all these "jumping thru hoops". I am not a tech guy and this is not at all explained what I need to do. It is assumed that everyone understands these instructions.
I was deceived in where the parking was at. Not knowing the area I paid for front row parking not realizing it was general admission parking.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members