On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I'm not very comfortable about the fact that the website are showing the Canadian $ price and I was surprised to paid the US$ price only at the end. I'm not very comfortable also to don't have my tickets directly after the purchase. I need to wait the day before the event, I don't have any proof that I will receive my tickets..
Unable to download. Might be an issue with Ticketmaster. Will continue to try …
I don't have tickets yet so a review seems premature. Once I receive tickets and get in show properly I will be happy to submit one,
Good - no complaints I appreciate the process of getting tickets
Service was speedy and efficient. My only complaint is I wish they would load directly in my wallet. But maybe that's user error.
Would like a way to get an aisle seat.couldnt see it.
Seating information needs work.
Fast and easy, Charlotte Sports Park was amazing. Parking was easy
The process isn't clear. I pay my money and get an email saying I'll get information in the future. I don't know my seats. Feels very convoluted…I hope I get my tickets. Also, the time showed up in my calendar as being 2-3pm. Seems pretty short for this type of event.
It was a good experience, easy to buy and got tickets right away
Great way of buy MLB tickets and the prices are great! A must go website!
No problems, easy to purchase and user friendly. The app was easier than completing the survey...
Another account to create. Thanks…………………………………. ………….….
Everything was fine, thank you. The website was easy to use and I received my confirmation promptly. The only issue I had was witb entering a phone number. The site wouldn't recognize my Japanese mobile number so I had to use an old one that isn't current anymore. I was worried this would be a problem, but I was able to get my confirmation by email.
I did it online and didn't deal with anyone. Just saying. No one assisted us,I completed all info myself
My experience was great, and I will tell my family and friends.
Didn't care for how long it takes to get the actual tickets in your account... i still haven't received them
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members