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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Happy to have some girl time and celebrate with my sisters and mom. Got the tickets and enthusiastic about going to see MercyMe
We bought parking next to Gammage auditorium. We were not allowed to park there because it was full, so we had to park 2 blocks away where the cost would have been $30 instead of the $124 that we paid,.
I tried to set up account and password and it did nit work. I am concerned I will not receive my tickets
Could not get a phone number for customer service
There is not specific issue with this site, but it was extremely unclear that this was a resale site. I thought I was purchasing this directly from the venue. My mistake, however, the service charge exceeded $100. I will not make the same mistake twice.
Love this app. Highly recommend for anyone looking for speedy service
You should be embarrassed by almost $60 in fees for $170 in purchases!
Wish you didn't wait to receive tickets makes customers uneasy
If tickets are available to purchase, why do I have to wait and do not have a exact date when I can print out my tickets?
We went to a concert on last minute and the respond was quick. The tickets were valid at the door and we had so much fun.
So far I have received a confirmation email, but I have not received the tickets yet. I'll let you know when I do.
Simple fast easy purchase experience. No hassle. Like the separate charge for insurance.
There are no issues with purging tickets. It was fast and inconvenient.
Lesson learned, take a screen shot upon purchasing your tickets. I only wrote them down and what was disclosed didn't add up to what was charged. I just assumed it did, until after I purchased the tickets and called for clarification.
I hope i get my tickets at least a week before the concert. I purchased them online. I had no problems purchasing them.
Easy and fast transaction! Received my online tickets on the day I booked! Thank you!
I check it out status on regular basis. Information received is good enough at this statement
Decent experience didn't have to reach out for any service assistance, hopefully I get my tickets on time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members