On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Pls mention properly how to get tickets after confirmation. We dont know which app to download or where to login
Ticket will not go to my events on my phone. I cant reach customer service
The process was pretty easy and I received the tickets without any complications
My experience was great the instructions were easy to follow thank you
Making my purchase was fast and simple. Hope I get to make another purchase again in the future.
Is was annoying to have to get the app and not have the ticket information on the app, I had to link it from the email. Too many clicks for when you're standing in line about to enter the hockey game
Prompt and efficient. Prompt and efficient. Prompt and efficient. Have a good day.
So far everything went well. Can't fully judge until I enter the arena for the concert and everything checks through.
Extra fees are too much. I do not agree with the extra fees just because of online purchase
Experience was smooth and process was easy. I would use this again and recommend
Purchasing tickets for the Jay's home opener was very easy and efficient. The entire process start to finish was amazing.
Great experience! It was super easy and i got my tickets way before the date!
The site was convenient and easy to use. I am happy with my experience.
Revealed still-existing quality tickets for a concert that other sites said were not available.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members