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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased tickets and had little follow up about when or if I would receive them. Hate the ticket hold process. I'd like to receive my tickets when I purchase them
When checking out, they ask for an email. So I gave them my lost used email. When I got the confirmation email, it said to log into the MLB account with that email. My MLB account is with a different email. So I had to call and get tech support and have the tickets reissued. N they were helpful, but a sime addition to the website to say "email associated with MLB app". Could avoid this.
I still am not sure if I have what I need to get into The Rocky Horror Picture Show. I just want to make sure when I get there there's no issues. There should be three tickets and I can't find a confirmation
No issues on ordering or the ticket delivery online
Paid for a platinum parking spot for a football game - received a confirmation email but not the actual parking ticket. It won't be transferred until 2 days before the event. Hopefully there are no issues.
So far so good. Still waiting to see my tickets in my email.
When I try to download the tickets I get the following error message:
Your Browsing Activity Has Been Paused
We've detected unusual behavior on either your network or your browser.
Straightforward and easy to use, even as a novice tech person
I had to get some to help with putting the ticket in my wallet because it kept disappearing on the site
Having some kind of app interface would be a lot easier to get tickets
When I purchase the ticket, I had confirmation which says will send the tickets. But today is the concert and I have not received the ticket yet.
I found the ticket sent by ticket master. I was not expecting the tickets from another name. I was also not expecting the need to have another app on my phone to receive the tickets.
Im not sure if i will get my tickets or not. I went to ticket master and it sent me to this website. I hope I receive my tickets
Be careful of the "protect my tickets" option. It doesn't say so but they charge you $35 to protect your ticket. In my opinion if you are going to be charged $35 for anything it should clearly state that that's the case instead it says nothing. I really don't appreciate hitting fees like such
Season tickets were bought, but didn't Arrive in mail. I called twice about them,
And on the 3rd call I was finally told that
Tickets will come online. Finally I received The tickets.
I purchased a parking ticket online with no issues.
For an older gentleman with little computer experience, it was a confusing experience but I managed to muddle through. Viola!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members