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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ok. Expensive and asked me if i wanted to shop with other vendors a bunch of times.
It's the day before my event and I still don't have my parking pass
The website did not say that the concert was over 21 so unfortunately, I had to resell the tickets
I requested a refund 5 minutes after purchase. I misunderstood the very small print of the tickets. It's not like they will not sell these tickets again!$?
I have been told that I will not receive my tickets till June. Unacceptable time frame, money has been taken from my account.
Recieved one order almost immediatley still waiting on the second one but i imagine that is a problem with the reseller not the site itself.
I've only ordered my tickets. Haven't received them yet, so I can't comment on that. Apparently, they will be ready in two weeks electronically. I'm sure they will. No issues so far.
Good experience over all ………………………………………………………………………….
Stop sending me the same email over and over about how you did or if I received my confirmation
This was a great experience! I was able to get box seats for the Breaking Benjamin concert. It seemed that other ticket providers were not able to supply me with the amount of tickets I needed, and also did not have tickets where I wanted to be seated.
Still waiting for tickets. Disappointing that they have not arrived yet.
All extra charges not clear until after I hit purchase. Tickets double the price of what was listed
I found that booking on line was simple and easy to do! Thank you I would have liked a more detailed map of where the seats are while I was picking them.
Discovered things are not as hard once you just focus on the task and it can be like a renewed life
This platform allows unscrupulous sellers to scam people who are willing to pay a fair price for an event. The event I purchased cost $7, and they're selling it for $60 plus all the additional charges they itemize after payment. It's fraud and probably "legal" to a certain extent, but it's neither moral nor right. If they consider themselves a fair and safe platform, they shouldn't allow this type of behavior. There's no way to contact the seller through the platform, and the platform takes no responsibility for anything. Convenient for this type of behavior.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members