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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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No this is very confusing. Am I confirming my ticket order or doing a survey?
Don't buy tickets from here. I bought tickets for an upcoming concert and while I was charged for the tickets, I still have not received the tickets and there is no one to contact to find out where my tickets are or when I will receive them. The only thing I am told is that I might get them all the way up until the night before the concert. So, I may or may not get my tickets in time for the concert I paid a lot of money for. I am not happy at all.
I thought I was purchasing through Ticketmaster. This platform, Tickets on sale, uses Ticketmaster and resells tickets and triple the cost. I purchased it by accident. I have the tickets now and hope they work as many reviews say it did not. So I am taking a chance since they will not refund me.
I'm receiving to much e-mails about this event. It takes me a lot of time to read them
Spent time trying to pay in canadian funds but could not Disappointed. The pass worked well
I will know for sure the day of the concert when I access the app.
The site provided seat selection and ticket delivery that was easy and accurate. Great experience!
Not bad, but the currency was not clearly depicted on the site, so as a Canadian, seeing what I thought were decent ticket rates, was surely disappointing to learn I was paying in US funds at checkout and subject to the unexpected cost increase.
The AARP Code was not accepted. Not a very good experience and bad customer service
Seems smooth enough, but I was asked to review before I've finished the experience so this is incomplete
I attempted to purchase tickets through the Idaho Botanical Gardens site and was somehow re-routed to this platform. I was charged over double the price of the ticket price.
Easy to use, no issues. Everything is pretty self explanatory even for an middle aged person like myself
It was a bit of a struggle getting the tickets. It worked out finally.
Waiting on reply from customer service to download my tickets. Thank you
I love that they always give updates on what is the status of the ticket. Thank you for this convenience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members