TicketsOnSaleReviews 43,878

I checked my email multiple times to see if I was transferred the ticket for parking. I had to email the customer help desk… After a day or two after my email I was informed to download a MLB App to receive the ticket for a Football game. I purchased the ticket one week in advance.

I bout tickets in June 2025. I still Do Not have them. It is now September 29,2025. I always get the standard we are looking into it but no answer has ever come. The BBB will be called if these tickets don't show up very very soon. Tickets were released in May 2025. That's 4 moths ago!. I should not have to try to contact you for these tickets. I should have gotten them log ago.

This site is not efficient and more expensive than any site I have used. It has hidden fees and did not specify USD vs CAD. This site does not allow change post purchase even immediately when I found out what the site was ACTUALLY charging. Horrendous.

All I wanted to do is purchase tickets for the show. I had to create and account, sign in and out of an account, then change may password and a few more steps. Then I had to search for an available seat. Finding seats took much longer than I would have expected (no easy way to search). Once I found seats and paid for the seats I received 3 different emails telling me I had to wait until my reservation was accepted. Once it was accepted I had to accept the tickets, confirm the tickets and jump through a few more hoops to actually get the tickets. It was an extremely cumbersome process, and it took A LOT more time than it should have.

I was nervous something went wrong when I didn't receive my tickets. They assured me they were on their way. Within 24 hours I received my tickets

I called to change my order as soon as I placed it because my husband told me that the people that they were purchased for needed to be in handicap accessible seats and they said I needed to call the insurance that I had ordered. Oddly enough, the insurance was billed to an old credit card and not with the rest of my order that went through affirm. I have no idea why that was even an option and am very unhappy.

I realized too late that this company was not the ticket seller for the venue directly after purchasing my tickets to a local event. I realize second hand sellers want to make a profit, however each ticket was easily double (or more) the price of the local venue price. Upon calling (within the hour I purchased the tickets) I was not able to speak with a representative and the automated message said there are no refunds for any ticket sales. I do understand my own fault in not checking the source I was purchasing tickets from. However, I do take issue that your business is modeled more or less as a scam. Reviews online are 50/50 as to if people even get their tickets for events. So I'm also concerned about this. I have had instances with other companies previously where I have called within the hour of making a purchase and was able to be refunded my money. I am also aware that most companies are easily able to refund credit card purchases within the same day of the transaction. I know my own employers transaction software has this capability since I have personally refunded people before same day of their purchase. So suffice to say, I'm pretty annoyed that upon calling there's an immediate recording dissuading people from being able to access a refund or talk to a person.