On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Didn't realize this was a third party site until I needed to pay
The process was easy, pricing was good, and I received my confirmation and tickets within just a few minutes.
Great website and visuals as I navigated choosing seats. My daughter and grandson are visiting and he plays baseball in MD.
It's been a while since I've purchased tickets for a concert, but this process was fairly quick and simple!
Confused on where my tickets are and how I can confirm them or not.
It was a Great experience! Purchasing the tickets was so easy & effortless. I'd surely buy from this site again.
The process was smooth and easy however, I have yet to receive my ticket on the app which worries me. It's been a little over a week since my purchase
Nice nice nice new job and good job you are very welcome and thank you very much and have an amazing day I hope you enjoy the day I will talk with the boys tomorrow and let me see you tomorrow love and hugs to all of us and
It was easy to order. Very efficient! Would definitely recommend to others.
It was an ok experience - this filling out a survey is a pain in the $#*! and not necessary! Making the customer experience a bad experience! Where are my tickets?
Very easy to place order and get tickets. Saves you time looking for best deals
Smooth transaction. I was surprised at the additional fees charged but, I guess that is a common practice now.
Good - no glitches. I would use this service again. Thanks, Melissa G
The process was great! I will definitely use this service again.
It was an easy transaction. It was easy. It was easy. It was easy. It was easy. It was easy. It was easy.
Great service. I really was impressed with the short amount of time it took.
It was easy for someone not accustomed to using computers. But I'm not a fan of doing reviews
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members