On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Yes, I know I need a hotel, you don't need to tell me so many times...
Good and wonderful and easy thanks very nice wonderful great
Found the seats I liked and purchased them. It did irritate me that there was no preview of the order with the fee amount before my credit card was billed.
Tickets on this site are overpriced. Do yourself a solid and buy directly from the venue. These guys suck.
I received a confirmation email that I ordered the tickets but I have not received the tickets yet. To be honest it's a very confusing method of delivery.
It was easy, the seating chart kept kicking me around when I tried to pick a specific area, other than that it was not bad at all.
I wasn't able to see where the seats were aside from the general sections. Like where does A start? Also, it doesn't mention that the cost is in USD until you're checking out. It should be up front.
It was fine, everything was fine, everything was fine, it was fine, it was fine it was fine it was fine it was fine
Not very clear on the steps and the section was time out, so I do not think I got the ticket, but 24 hr later the tickets still showed up. In the meantime, I have purchased directly from ticket master. So very confusion.
Good and easy process to order tickets to the shows that I wanted to see
It was just fine … little hard to navigate………….::::: the web page should have to add all kinds of information
I had bought 2 ticketS for Dean Lewis concert that I had thought was being held in Halifax Nova Scotia Canada, as it indicated Halifax. I live in New Brunswick, and had seen other concert dates listed in Canada, I called the website, and was told it was my fault that I had not correctly looked that the concert was actually in the UK. I believe I was not at fault, as the information given did not indicate the country.
Thief company that steals money and tickets. I wish i never bought tickets through this sham company.
Iinggjbbbnzjsosmsjskdndbxhdndndhdoxjej dy isndhcjejcudnxjd
The service charge for each ticket was 50% of the ticket itself.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members