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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I didn't get my tickets yet. Most services send you your tickets in immediately after purchasing. I am nervous that I have to wait and fear issues before the show due to this arrangement
You can't tell where in the row you'll be seated. And now they want 10 more characters.
Tickets were easy to buy, but I'll know more when I actually get the tickets.
I don't want to fill this out. I guess the only way to stop getting emails about my experience is to fill it out. The ticket buying process was simple and straightforward but I'm not a fan of the follow up soliciting a review.
Disappointed that I had to pay USD for a show in Canada. Feel ripped off. Could have bought through the venue at a third of the price
Somehow I was taken to a site when buying tickets to a Canadian artist at a Canadian venue that had me buy tickets in American dollars. I am also seeing my tickets won't be available until the day before the concert. I feel I have been scammed.
I bought a ticket and it never arrived And the game is tomorrow
I selected a $63 parking pass on the initial screen. I went to checkout and the price still showed as $63, with no indication of additional fees. After I clicked to charge my card and complete the purchase my confirmation charge was $93. I didn't appreciate not seeing all the charges until after I made the purchase
Everything was fine! Everything was fine! Everything was fine!
I paid $116.25 for a $57. Ticket. I don't understand why. I may change my rating if there is a good explanation. Also, $10 travel fee was tacked on. I live in the town Billy is playing
I ordered tickets and received a request to confirm my order was received. This is my confirmation. I will give a rating after tickets are in possession and concert has been attended.
Very good service very professional and good customer service
The purchase of the tickets were extremely easy. I would consider your site again
Buying tickets was simple and easy to follow. Everything was self explanatory. Great service.
I contacted TicketsOnSale approximately 10 minutes after having purchased 3 tickets, because the parties I had purchased the tickets for wanted to cancel due to the final total expenditure being in US dollars and the addition of a $125 US administration fee. Despite my many logical reasons as to why I should be able to cancel the sale i. E. lack of transparency -nowhere was there any mention that the ticket prices initially quoted were in US dollars for a Canadian concert, lack of transparency in so far as there was an extortionate administrative fee that appeared out of nowhere during checkout. I was repeatedly quoted company policy which apparently is etched in stone, no refunds allowed no matter what the circumstances. A complete lack of empathy and rationale - poor customer service in my book.
There is no reason for an $8 delivery fee per ticket when the tickets get emailed and dont get me started on $20 additional fees per ticket, its insane
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members