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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I tried purchasing tickets using my iPad but the sale would not go through. I switched to my computer and the ticket price went up by $20 a ticket.
When I realized the purchase was made in error and asked to cancel the transaction, was told no - even though they have not presented me the tickets and had plenty of time to resell them as the transaction was on the 1st day the tickets went on sale. Biggest ripoff in my life - really feel embarrassed and upset.
Average. I didn't realize they were resold to me. But thats my fault.
Since these tickets were so over priced, I'm apprehensive that this is not a scam. I tried to get a refund 10 minutes after I made the purchase, thinking I was on The Smith's Center website, but was refused.
I believed I was purchasing tickets directly from the venue box office. In my experience, when purchasing event or concert tickets online, the e-tickets are delivered immediately after payment is submitted. I would not have completed this purchase had I known the tickets would not be provided right away.
It wasn't until after I paid through PayPal that I received several emails from "Tickets On Sale" stating that the e-tickets would be delivered only after the order was confirmed—near or on the date of the concert. As soon as I realized this was a third-party seller (not the venue box office), I contacted them immediately.
Notably, the payment was processed immediately through PayPal, yet the tickets are not being delivered at the time of purchase. If tickets are not provided until closer to the event date, payment should not be captured immediately—or, at minimum, this delayed delivery should be clearly and prominently disclosed before the purchase is finalized.
A little annoyed by this stupid survey
Easy to navigate site! Found the venue, seats and paid in less than 5 minutes.
Didn't know what seat & where they were located till AFTER I purchased them.
The tickets said that it could have disruptive views... what does that mean? Plus now im still trying to see where the seats are to the stage.
I still cant see where exactly they are.
This is very disappointing considering I spent over $600. For the tickets.
I would like more details of the seats if that's possible or I will not purchase tickets from you ever again.
Now I cant cancel... if my seats are bad. I'm just gona have a rotten time.
Please help
Received confirmation immediately after the purchase. Great experience
The buying process was a breeze. I purchased tickets for a show a few months out. I'm a little nervous as I haven't received the tickets yet - they are expected to be delivered a few days before the concert.
This is a scam cost me double to go threw you guys my fault should have double checked website but that won't happen again
Thought I was buying from the venue, but apparently was not. Now I'm not sure if I will get tickets or not. How will they be delivered? Nobody knows. They promised to email us tickets the day before the concert. We are still not sure if we are going or if this is a scam.
It is the first time I have ordered an E-Ticket. When I receive the electronic ticket I will better be able to leave a review. Good so far.
This is the first time purchasing tickets. I did not receive a confirmation email as I used the install the ticket master app option when purchasing my tickets... the tickets do show up in the app.
Tim
When I first looked, there were $50 seats in an area that was good. We added two more people and when I went back 10 minutes later, all seats were at least $100. Where did the $50 seats go?
Price of tickets in same section went from $58 when I was buying 2 tix, but jumped to $105 when I wanted 4 tix. Not happy about this.
Easy transaction, but I found out it would have been much cheaper on Stunhub. Will not use ever again. Overpriced. Obstructed view not mentioned. Not recommended.
Obstructed view not mentionned at time of purchase. Will not do business again. Plenty of other more up front options around. Pissed off.
Es la primera vez que compramos, y la verdad es de molestia que no te atienden o no tengan personas que hablen varios idiomas, no manejo el inglés y no me transfirieron con nadie para hablar en español, aún no me mandan los boletos, y estamos rogando a dios que si los mande la grabadora qué contesta con la fecha que dicen loa enviaran.
No tienen orientación para el cliente :(
It was not clear to me that I would not receive my tickets until the day before my event. I am just hoping to receive my tickets, but have no way of checking to make sure I get them, or I know where they are. I also have none of the information of the handler of my tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members