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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,245 reviews

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Canada
1 review
0 helpful votes
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J'aurais aimé voir le prix en canadiens étant donné que c'est un spectacle au Québec.

Date of experience: May 7, 2025
New York
1 review
0 helpful votes
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Poor customer service
May 11, 2025

Did not get my tickets after I purchased and now I can't get past this screen until I leave a review

Date of experience: May 1, 2025
Puerto Rico
1 review
0 helpful votes
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Easy
May 11, 2025

Easy selection and fast process. I have doubs of the seats to be assigned, but they ubicate me with the rest of the people who bought tickets along at the same purchase.

Date of experience: May 1, 2025
India
1 review
0 helpful votes
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Good
May 11, 2025

Thanks for the service which we have received from your side

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
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No help
May 11, 2025
Updated review

Tried to get help with issue about tickets not being delivered sooner.

Date of experience: May 1, 2025

Easy peesy!
March 31, 2025
Previous review

Easy peesy!

Date of experience: March 20, 2025
California
1 review
0 helpful votes
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Very easy to use.
May 11, 2025

Satisfied with communication and ease of use. App worked flawlessly.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Good
May 11, 2025

I really like the access to all the tickets that you have available

Date of experience: April 30, 2025
Florida
1 review
0 helpful votes
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The concert tickets themselves were reasonable but the service fee charged is borderline obnoxious.

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
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Beyonce
May 11, 2025

Easy purchase to park at the stadium to see the queen! Never purchased with you all before. Travelling from Tx to Chi and hope all will be a smooth process.

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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Nice
May 11, 2025

Easy process and good communication thanks for the opportunity and follow up

Date of experience: April 30, 2025
Washington
1 review
0 helpful votes
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First time using
May 11, 2025

I didn't know what to expect, very easy. Except I have to write a review like book report now.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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?
May 11, 2025

This vendor is new to me, so what I don't understand is why they can't actually print or give information sooner about how to get your tickets. All I have is a confirmation saying that your tickets will be available the day before your event? I don't see why I can't get them sooner. I probably will have to call this company

Date of experience: April 30, 2025
Canada
1 review
0 helpful votes
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Tickets not received
May 11, 2025
Updated review

When I try to accept my tickets it says they have been accepted by another email address. I have not received the tickets I purchased

Date of experience: April 30, 2025

Would like to see where the rows and seats are on the...
May 3, 2025
Previous review

Would like to see where the rows and seats are on the diagram.

Date of experience: April 23, 2025
Canada
1 review
0 helpful votes
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Quick service!
May 11, 2025

My experience was great! They were quick on their responses!

Date of experience: April 30, 2025
Oklahoma
1 review
0 helpful votes
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I was able to review the email and got the tickets transferred to my cell without any problem--mostly thanks to my wife!

Date of experience: April 30, 2025
Michigan
1 review
0 helpful votes
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Easy purchase
May 11, 2025

Little to no fees which is nice & why I went with your site Easy to use

Date of experience: May 6, 2025
Massachusetts
1 review
0 helpful votes
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Easy process!
May 11, 2025

It was a very easy process to purchase and receive tickets from this company. Thank you

Date of experience: April 30, 2025
Minnesota
1 review
0 helpful votes
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May 11, 2025

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Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Good
May 11, 2025

It was easy, had no difficulties getting on the site and purchasing tickets

Date of experience: April 30, 2025
Illinois
1 review
0 helpful votes
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Great Experience
May 11, 2025

Easy tickets to purchase! I will use Ticketmaster again in the near future for game tickets!

Date of experience: May 4, 2025