On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
You should provide tickets when I get the confirmation email
I wish I could have seen the floor map when selecting my rows. Hopefully I selected good seats
Ticketmaster was quick and easy to use. I was able to download the app which keeps everything in a convenient, easy to find location.
Paid for my seats. Got my seats. Hopefully the show is great.
It was an easy transaction. I received confirmation almost immediately.
As soon as I knew that a specific concert was scheduled at a venue near me, I hopped on to purchase my tickets. The process went smoothly and efficiently. Confirmation followed in a timely manner and the tickets were placed in my wallet.
Primera vez comprando así los boletos y en días me llego la confirmación
App is not user friendly. Difficult to find ticket info on app. Ended up going to Amp box office to get printed tickets. Phone number on app only gets you a recording.
It was good. I liked it. Everything went smoothly. They answered every question I asked.
Their customer service is horrible. Buy elsewhere if you are able to
Thank you so much for the tickets and emails to follow up! I am so excited!
I have always enjoyed using this site to purchase my tickets. Thanks for being there. Always a pleasure.
X overpaid ¢$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
I hadn't planned to buy my tickets here. The sale went easily enough. I second guessed myself after the purchase. Gave it 24 hours and BAM, the tickets were delivered. I feel great and will enjoy the show without regret.
I purchased tickets for 3 sessions and received the tickets for 1 session immediately but have yet to receive tickets for other 2 sessions. Just a little strange, I have never experienced a delay in receiving tickets on other sites.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members