On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My first ordered got cancelled then had to reorder, everything got sent nicely after that
Quick and easy but price gouging on tickets that were $40 dollars less than Ticketmaster or Stubhub
I love this tickets on sale website and it's nice i wanna get my tickets
I have not received the promised tickets for the broadway show tomorrow
I ordered tickets as a surprise for my daughter, they cancelled the concert the very next day. Won't get another opportunity now
All was ok no issues worked fine seemed secure would use again in the future thanks
I was able to puchase in an easy time efficient manner. I didn't experience any technical difficulties.
We received our tickets as described. We are still waiting for the event but it looks like everything will go well.
I went to the ticketmaster.ca site and think I was redirected to ticketsonsale. I paid for them not even realizing it was US dollars either. Obviously did not pay close enough attention. Also does not give your seat numbers, just section. The confirmation email did not send the tickets but says will send the night before, so I don't have them yet. Learned my expensive lesson. I hope I get my tickets!
Fast service. Easy to download. Was unsure if I needed adobe to download
It was good. It was easy to use. I had a good experience. I would use it again.
I like printed out tickets for souvenir, and in case phone battery dies, or lose reception. A big also, when purchased tickets with 2 seats together, when tickets came to phone in 2 different seating locations. Talked to customer service they said there would be a change fee to gets seats together.told her i bought ticket insurance and told her to cancel.she then gave me my seats together at no charge.just wanting to enjoy the concert with no stress.if printed tickets were sent in mail, maybe this would not have happened.
Everything went well. The West Garage parking operation is first-class. Whoever is organizing the after-show parking operation, where we are directed out onto Prairie Ave heading south, really knows what they are doing. We've never left a show and gotten to the freeway so easily. This is a first-rate operation.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account