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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had to verify email. Did that. But still can't find my tickets.
Computers are too complicated for this type of transaction, people do better.
This is the second time I have received this survey, and the second time I have responded to it. Is there a problem with my account? I have downloaded and printed my tickets.
Reasonable price for tickets. Process was quick and simple.
The ticketing process is confusing and I have not received tickets only order confirmation with instructions for other actions I must take in order to get the tickets on my phone for admittance. I have not consummated the deal yet b/ I am uncomfortable with the digital and much more comfortable with analogue systems, but we will see. Thanks for asking.
Easy to use and also quick. Had tickets fairly quickly too. The
I have not received tickets yet. I have a trip planned around these tickets. Other tickets from ticketmaster have arrived no problem, purchased same day
I received my tickets within minutes with clear and easy instructions on how to download them
My tickets won't be released until the day before the event? That is not convenient, and can I trust that they will arrive?
I'm not certain what to think about this purchase because the concert is still weeks away and the tickets are promised electronically for just before the event.
No problems yet... I don't have fifty characters of editorial to add to this input.
Very easy process and very fast. I'm very pleased and would do it again
I'm a first time user. I found the app very useful and easy to follow.
You should make it aware at the beginning of the process to purchase that the price is in US dollars. I wasn't aware
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members