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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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62,469 reviews

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Nevada
1 review
0 helpful votes
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Seating Issue
March 20, 2026

I didn't receive any info on seat assignments other than Section 106 Row K. Are there seats assigned in the row or is it first come first serve?

Date of experience: March 10, 2026
1 review
0 helpful votes
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Baseball
March 20, 2026

We're going to a game 4/25/26. Not sure yet. I haven't viewed any tickets yet. I read I need to bring my phone for my tickets. Makes me nervous not to be able to print the tickets out.

Date of experience: March 10, 2026
1 review
0 helpful votes
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Price Gouged
March 20, 2026
Updated review

Tix here started were $150 and up for what the Site and Sound Theater in Branson was selling for $79. Tickets did not go into my phone's wallet. Tix did not immediately download to my phone.

Date of experience: March 10, 2026

No Apple Pay
March 17, 2026
Previous review

No Apple Pay

Date of experience: March 7, 2026
Illinois
1 review
0 helpful votes
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Unscrupulous and deceptive
March 20, 2026

This site is deceptive as it makes you think you're buying from the vendor. They charge extraordinary amount for the tickets $100 more per ticket. I was in kind of a bind to get the tickets and therefore I was little suspicious but I went ahead and ordered them anyway. So instead of $60 I paid $350. I know there's fine print there but most of us don't read that.

Date of experience: March 10, 2026
1 review
0 helpful votes
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Got the tickets quickly
March 20, 2026

I order for the last several years tickets to see James Taylor at Tanglewood. I get the tickets the day before the concert which is in July. I purchased them in January or February to get your tickets for Guess Who so quickly was amazing so thank you very much.

Date of experience: March 10, 2026
1 review
0 helpful votes
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This is a US site
March 20, 2026

I was using ticketmaster.ca and when I searched for tix it took me to this site. Not knowing I was paying in USD... the ticket price was the same as it would have been in Canadian dollars however, I had to pay 40% more!

Date of experience: March 10, 2026
Oregon
1 review
0 helpful votes
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Unsure
March 20, 2026

Didn't realize that the tickets would not even be sent to me until 3 days before the event in September 2026. That information would have been helpful on your end.

Date of experience: March 10, 2026
Puerto Rico
1 review
0 helpful votes
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FIBA tickets
March 20, 2026
Updated review

So far so good. It's a bit in nerving that I don't receive my tickets until the day before the game but I'm at optimist. Fingers crossed!

Date of experience: March 10, 2026

It's very easy
March 17, 2026
Previous review

It's very easy

Date of experience: March 7, 2026
1 review
0 helpful votes
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Still waiting on Tickets
March 20, 2026
Updated review

The ordering process went well and I did receive two confirmation emails. The second email stated that my Tickets were now available, however, it's been 4-days now and I still do not see my Tickets within the MLB Ballpark App? Hoping they will populate within the next week or I may need to contact the Ticketsonsale Cust service team.

Date of experience: March 10, 2026

Easy to navigate and purchase
March 17, 2026
Previous review

Easy to navigate and purchase

Date of experience: March 7, 2026
New Jersey
1 review
0 helpful votes
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Want more details
March 20, 2026

I wish I could know the exact seat I was purchasing instead of just the row. This caused me to stall and consider other purchase options.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Sufficient
March 20, 2026

Unsure of experience but as long as tickets are processed and received all is good

Date of experience: March 10, 2026
1 review
0 helpful votes
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I had great difficulty getting any kind of confirmation on a timely basis that my purchase was actually accepted, and then being able to access the web ticket via mlb.com on my phone. It took over 9 hours, trying intermittently, to finally get it. Since I was visiting family, it was a great distraction to have to spend so much time and effort completing what should have been less that a 5 minute transaction.

Date of experience: March 6, 2026

Seemed reasonably quick & easy
March 16, 2026
Previous review

Seemed reasonably quick & easy.

Date of experience: March 6, 2026
Florida
1 review
0 helpful votes
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Okay, but a bit confusing
March 20, 2026

They send you a confirmation e-mail, but then send you another e-mail stating that they want you to click on a link confirming that you received a confirmation e-mail which takes you to this satisfaction survey. Still haven't received my tickets yet.

Date of experience: March 10, 2026
Mississippi
1 review
0 helpful votes
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Service was great!
March 20, 2026

Great! Received tickets on time and had a great experience!

Date of experience: March 10, 2026
1 review
0 helpful votes
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Easy to get tickets hard to access
March 20, 2026
Updated review

After two days of head thumping on my own(I know I followed the directions carefully) The MBL access was worthless, so don't direct a download to that app! I found the text assistant link in an email. I had a lovely, helpful assistant, who walked me through the process. For spring training access go directly to the field you're going to be at. From that site and your order number you can access everything including putting it in your Wallet. I can't be the only person going to Spring Training that found this painful.

Date of experience: March 10, 2026

Easy to purchase
March 17, 2026
Previous review

Easy to purchase.

Date of experience: March 7, 2026
Missouri
1 review
0 helpful votes
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Good experience
March 20, 2026

Hassles free purchase. I was scared because of the mix reviews but I received my tickets and I was able to add them to my wallet. Just waiting on the day of my concert with my daughter.

Date of experience: March 10, 2026
Canada
1 review
0 helpful votes
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Was easier then some tickets I've purchased online
March 20, 2026
Updated review

Would actually prefer to be able to have physical tickets. Nicer to give them to others then trying to transfer as there is always issues in anything we have purchased and then tried to transfer some of the tickets for others that couldn't do it online. Plus on this one it said the tickets might not come until the date of the venue, and that I don't like, I want them ahead of time

Date of experience: March 10, 2026

Very easy to do
March 17, 2026
Previous review

Very easy to do

Date of experience: March 6, 2026
1 review
0 helpful votes
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I realized that I had a prior obligation on date of event. I tried contacting the company and a recording stated that there is no possibility of a refund

Date of experience: March 10, 2026
1 review
0 helpful votes
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Twice the price
March 20, 2026

After purchases tickets I found that Ticketmaster has way better seats for less than half the price. I tried to cancel purchase but could not find a way to do so. I tried to find help doing so a the help option was zero help and could not find a way to chat now with customer service. Will be sticking to ticketmasters website from now on.

Date of experience: March 10, 2026
California
1 review
0 helpful votes
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Couldn't pick seats from a seat map
March 20, 2026
Updated review

Was not offered opportunity to purchase specific seats from a seat map.

Date of experience: March 9, 2026

Would far prefer to pick my seats fromThe seat map
March 17, 2026
Previous review

Meh meh meh meh meh meh meh

Date of experience: March 6, 2026