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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought tickets for a baseball game off of the team's website. I had no idea I was buying tickets from a 3rd party (TicketsOnSale) and that I would have to jump through so many hoops to actually be able to get to the tickets. I would have bought different tickets if I would have known this.
The site was a little difficult to navigate and I had trouble finding my parking pass but after a lot of digging I finally found it. Upon leaving the event our pass was scanning as invalid
I was nervous because it said my tickets weren't gonna be delivered till the day before the event which was in October but then the tickets came within a few days so was just glad I wasn't scammed
I feel tricked by the website. I'm Canadian and wanted tickets for a show in Canada. I assumed the price was in Canadian dollars, but only after making the purchase did I find out that the price was in USD. I wouldn't have bought the tickets from this website if I knew that.
I was not sure if I had received everything that I needed via email et je trouve ça plate que lon ai accès à nos billets seulement un trois-quatre jours avant le show.
Too much follow-up to get a review. I just want to buy tickets, confirm the delivery and not have to rate everything ad it has to be 50 words to go thru.
Easy to purchase, just waiting on tickets to be received, I don't like that you order them in July but can't have them until just before the game in Dec.
It's easy to buy a ticket; however, I'm unsure where I can park.
Easy process and parking pass was emailed to me and was for location and time as described.
Very great experience, best online customer service I've had in a while.
I was credited back the cost of tickets for a show that got canceled. I purchased tickets using part of that credit, but the receipt shows a $0 transaction. How do I know or check what my remaining balance is? There's no login or anything.
Not a great experience I even researched to ensure it's a legit website to purchase parking at the event and extremely overpriced and I'm still waiting on my ticket
Experience was satisfactory. Some part of accepting was tough
In order to make an educated decision, all tickets should have seat numbers on them!
Everything was as expected and on time. No issues encountered.
It went smoothly! We were directed to our site and were able to purchase tickets easily.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members