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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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62,808 reviews

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Arkansas
1 review
0 helpful votes
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Allow for refunds
April 9, 2023

You over charge for an event. A 3rd party website that is not needed and when trying to make a quick ticket purchase

Date of experience: March 10, 2023
North Carolina
1 review
0 helpful votes
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Online Tickets
March 10, 2023

The online purchase experience was fine, but I could not look at the seats to see where they were located.

Date of experience: March 10, 2023
Illinois
1 review
0 helpful votes
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Dont like eletronic delivery to phone
Wish you can email me so i can print it up

Date of experience: March 10, 2023
Virginia
1 review
0 helpful votes
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Decent customer service, online chat was busy but efficient and answered my questions

Date of experience: March 10, 2023
Michigan
1 review
0 helpful votes
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Said it was cancelled
March 10, 2023

After purchasing I received an email saying my ticket order was cancelled

Date of experience: March 10, 2023
Arkansas
1 review
0 helpful votes
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Concert Tickets
March 10, 2023

Made my choices easier & more pleasant. Very good explanation of pricing & seating instructions.

Date of experience: March 10, 2023
Oklahoma
1 review
0 helpful votes
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Ticket Drop
March 10, 2023

So easy! And prices are incredible :) definitely a go to.

Date of experience: March 10, 2023
Canada
1 review
0 helpful votes
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Misleading prices
April 9, 2023

First it was $101, then the summary shows $146 which I was like okay after taxes and fees etc… but then my credit card is charged $199 (for Rick the park in London). I am unlikely to use this service ever again

Date of experience: March 10, 2023
South Carolina
1 review
0 helpful votes
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Not confident
March 10, 2023

Easy to purchase but don't like the uncertainty of the tickets

Date of experience: March 10, 2023
Canada
1 review
0 helpful votes
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Insatisfait
April 9, 2023

Je suis francophone ont ne comprends rien jachete des billets au Québec

Date of experience: March 10, 2023
Utah
1 review
0 helpful votes
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I thought I bought tickets
April 9, 2023

I thought I bought tickets. Now I learned that some third party has to give them to me.

Date of experience: March 9, 2023
Puerto Rico
1 review
0 helpful votes
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Order 51577832
April 9, 2023

I have received an email that my order was cancelled without any type of explanation - simply cancelled and they inform there is a hold for 3 days for my money. So I dont have another opportunity of buying another available ticket for the event. Totally unfair, also I am unable to contact a human being to help me with the issue. Its simply a system thru text which does not help either. Very dissapointed

Date of experience: March 9, 2023
Nevada
1 review
0 helpful votes
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Alabama tickets
March 10, 2023

Disappointed that the tickets went through Ticketmaster.

Date of experience: March 9, 2023
Indiana
1 review
0 helpful votes
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Ticket purchase
March 9, 2023

My experience was pretty straight forward, questions were clear and easy to respond to.

Date of experience: March 9, 2023
New Mexico
1 review
0 helpful votes
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Ice Cube Tickets
April 8, 2023

I went to the concert last year and had a bad experience with a vendor overcharging me. Also some drunk patrons wanting to fight so we left before the main which was Ice Cube. I thought I'd give it another go and my tickets I attempted to purchase were declined. Reason was because of a previous dispute with a vendor which I clearly verified and was credited. Not going to go through this site again and will also let others know.

Date of experience: March 9, 2023
Washington
1 review
0 helpful votes
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Accidentally purchased
April 8, 2023

Was trying to see the total with tax and everything and it doesn't show you that until after purchase is made. Then they don't refund you

Date of experience: March 9, 2023
Tennessee
1 review
0 helpful votes
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Great
March 9, 2023

It was easy to use and follow. Any one can use it and understand it.

Date of experience: March 9, 2023
Texas
1 review
0 helpful votes
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Terrible Site
April 8, 2023

Everything seemed to go OK through receiving my payment for the tickets I ordered. Receiving my tickets has been an absolute train wreck! First they want me to download a "free" app that wants credit card information and charges an annual subscription fee (not my definition of free app). Then when I fill out all the boxes for the app it won't let me log in- says problem with either user name or password. I have tried several times and no good. NO answer on phone in help line. Please HELP me get my tickets!

Date of experience: March 9, 2023
Indiana
1 review
0 helpful votes
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Instant tickets
April 8, 2023

I thought like ticket master I would get instant tickets even tho it was mobile and not physical tickets it's saying I won't get them until the 17th of July.

Date of experience: March 9, 2023
Pennsylvania
1 review
0 helpful votes
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After returning to the site to complete my transaction… the site gave me a "Site Expired" then an " Empty Cart" notification. I received email stating that the transaction was completed, but I am still skeptical that my tickets are good.

Date of experience: March 9, 2023