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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought tickets and received them within 24 hours. The process was smooth. No issues.
I don't like to get surveys like this judt because I bought a ticket. Let me confirm receipt and stop unnecessary emails
Ticket sales was OK but aftersales not so much. I have sent an email to Tickets On sale on 24th July, but no reply.
I thought I was buying from the actual venue- my fault but that print was so small, I didn't see it
I was able to find what I was looking for easily. The transaction was easy to execute
I bought my tickets from you!
Happy to have them and am looking forward to the concert
Nothing special to say - it was fine but frankly just as expected and we pay a fee to use the system on our own computer/internet/electricity …. 😔
I didn't really have issues with the site per se. My event isn't until October. In reading previous reviews, they are mixed. I am worried because it says I might not get them until the day before and some reviews said they were fraudulent. We will see how it goes.
I am kinda old-68- phone challenged, I made my way through the process of buying tickets with the help of your support. Thanks
I'll let you know my experience once I enter the concert and have my seats until then it's up in the air
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members