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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and easy! I purchased two tickets in just a couple minutes!
I received a link to claim my tickets and it is not working! I have sent emails and also had a live chat but I have not received anything with my tickets! I'm extremely disappointed and angry with this situation! I feel like this is a scam
My bad, I didn't check dates, tried to cancel immediately, no way to do so. Resale is my only option.
Ticket prices were more than I expected. This is my first time buying. I will definitely try the site again my next ticket purchase. Thank you so much
The price of the tickets compared to the overall price of the tickets with the fees was ridiculously inflated. Over $260 worth of fees for two tickets.
Well what more can I say. Everything was easy to do. I found the show I was looking for and the exact amount of tickets I needed. Will be using this site for future purchases.
Tickets were listed at $188 each plus $16 tax. I ordered 2 tickets but my total came to $512! No additional fees were listed; someone grossly miscalculated!
It is far too difficult and expensive to obtain tickets this way. I should be able to obtain tickets from the venue at the price quoted. Instead, I'm paying nearly twice as much as the quoted price at the venue's website. And I still have to wait until just before the concert to download and print my tickets.
It is far too difficult and expensive to obtain tickets this way. I should be able to obtain tickets from the venue at the price quoted.
The site was easy to navigate. I was able to get the tickets I wanted.
It was very easy! Purchased the tickets as a surprise! Can't wait to see his reaction
Um...ok...amazing, fantastic etc etc etc etc etc and all of the above! Truly
It was a fairly smooth transaction. Just followed the links online.
Purchasing the tickets was easy. When I received an email that I would not get my tickets until two days before the event I immediately emailed customer service. The response was very quick and transferred into ticket master. Thank you.
Easy and secure. Went to website which took 2 minutes to secure my concert tickets to see Luke Beyan.
Not sure delivery option? Will they be delivered electronically or by email? Whe n will they be delivered? No specifics were offered or mentioned.
Extremely high fees can't purchase anywhere else..
Was easy access and quick work to obtain my tickets. I highly recommend it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members