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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,350 reviews

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Washington
1 review
0 helpful votes
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Holy charged
June 5, 2023

I am amazed at how much service charged goes on these…. 170$ for tickets 237 total…. Thanks I will just not go next time!

Date of experience: May 6, 2023
Illinois
1 review
0 helpful votes
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Efficient and easy process. From start to finish then simply added tickets to wallet on iPhone. Great!

Date of experience: May 6, 2023
Canada
1 review
0 helpful votes
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OK
May 6, 2023

It works, so that's a plus. Would prefer to have actual physical tickets.

Date of experience: May 6, 2023
New Jersey
1 review
0 helpful votes
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I did not know that there is service charge on tickets and I can not cancel them!

Date of experience: May 6, 2023
Texas
1 review
0 helpful votes
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Fraud
June 5, 2023

You're allowing second hand sales from people who know their tickets aren't allowed to be resold by the vendor they purchased from. That is poor ethics, bad business practice. It's unfortunate that you and your team aren't engaged enough to know what people using your site are doing and that you've done nothing to vet the product they and you put out to customers. My boyfriend and I are losing 600$ in tickets. That must be minute fraction of the total dollars in fraudulent sales transactions conducted on your poorly regulated.

Date of experience: May 6, 2023
Georgia
1 review
0 helpful votes
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Works for me!
May 6, 2023

Although I had a difficult time finding the seats for the price, I wanted I was finally able to do so. I do not like the fact that the tickets are not mailed. You must use your phone.

Date of experience: May 6, 2023
Florida
1 review
0 helpful votes
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Extra fees were large
May 6, 2023

It was easy to buy the tickets, however the $70+ per ticket processing fee I thought is ridiculously high.

Date of experience: May 6, 2023
Nevada
1 review
0 helpful votes
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Frustrated and disappointed
June 5, 2023

I bought 3 tickets at the full price and then received an email offering me a 10% discount. Very frustrating and disappointing!

Date of experience: May 6, 2023
GB
1 review
0 helpful votes
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Awful
June 5, 2023

No support, help or understanding. Emails boxes are not monitored so no one even reads them and after 2 phone calls from the UK to the US still no help!

Date of experience: May 6, 2023
Mexico
1 review
0 helpful votes
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My order was cancelled 48 hours after I payed.
Very bad experience

Date of experience: May 5, 2023
Arizona
1 review
0 helpful votes
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Semi Happy
June 5, 2023

It was pretty easy to buy tickets but was sad to learn I couldnt pick my actual seats on a seating map. This was almost a deal breaker.

Date of experience: May 5, 2023
Colorado
1 review
0 helpful votes
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Never again
June 5, 2023

The tickets were $44 each. I bought 2. They charged me $124.32! What the hell? Never again.

Date of experience: May 5, 2023
California
1 review
0 helpful votes
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Denied
June 5, 2023

You denied my transaction. That's ok- I went with stub hub and paid more for better seats. Your loss on the extra fees! Peace

Date of experience: May 5, 2023
Texas
1 review
0 helpful votes
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Tickets
June 5, 2023

You charged me twice for the same 2 seats. My experience was not good. You charge me twice for the same two tickets at one baseball game. This is unacceptable. Do you make the refund process almost impossible to comply with.

Date of experience: May 5, 2023
Maine
1 review
0 helpful votes
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Never got my tickets
June 5, 2023
Updated review

No tickets were sent. Never got the email to sign in. Poor customer service.

Date of experience: May 5, 2023

To much for service feed
June 4, 2023
Previous review

To much for service feed

Date of experience: May 5, 2023
Arkansas
1 review
0 helpful votes
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Want tickets now
May 5, 2023

Horrible. Have to wait for an e-mail day before event. I like to have tickets I can print now.

Date of experience: May 5, 2023
Oklahoma
2 reviews
0 helpful votes
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Fully Satisfied!
May 5, 2023

Quick and Easy. Results were emailed quickly to my selected address and allowed for easy check in at rhe gate of rhe event.

Date of experience: May 5, 2023
New York
1 review
0 helpful votes
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Fees too high
June 4, 2023

35 for both tickets I could stomach. 35 each is too much.

Date of experience: May 5, 2023
Arkansas
1 review
0 helpful votes
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Undisclosed charges
June 4, 2023

When I placed my order, there was no mention of a service charge or a charge to email the tickets to me!

Date of experience: May 5, 2023
California
1 review
0 helpful votes
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Tickets not available
June 4, 2023

First of all I searched ticketmaster, and thought I was on their site. When I did buy the tickets, I got a notification that they should be available by December 5th for a December 7th concert. The whole thing feels super shady and I won't even know until 2 days before if I'm really going to get my tickets that I just paid $1,300 for. Extremely dissatisfied. 5 months of anticipation to see if I just blew over $1,300.

Date of experience: May 5, 2023