Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bad the tickets were lost or who knows who they were delivered to
THE APP WILL NOT ALLOW ME TO TRANFER TICKETS, MAKING IT A BIGGER PROBLE THAN EHAT IT SHOULD BE. ALSO THE TICKETS WERE 128.00 EACH FOR TWO IT SHOULD HAVE BEEN 256.00 PLUS TAX BUT MY FINAL SALE CAME UP TO 345.00 AND I CAN'T FIND ANY ONE TO TALK TOO IN ORDER TO FIND THE DIFFERENCE
I purchased these tickets for the price. Once fees were processed, it nearly doubled.
It can't cost 33% of tickets price for handling. That is highway robbery. Probablybnot use this service again
Disappointing as I did not receive the tickets and I will not use this ticket platform again.
Bought the tickets months ago, one day away from the concert and haven't received the tickets yet
This company sucks! They won't process any refund ever…. Literally was reviewing my order and it sent, called them right away within 3 mins and got told that it's confirmed. I don't have the tickets and I'm out 300$ this is unplanned and I was just looking…. Thanks a lot! Trying to resell if anyone wants to buy overpriced national bank open tickets
Fast and easy, but should really advertise it's USD all the way through the site, especially for a Canadian event.
I had an issue with the delivery of my event tickets because I typed the wrong email address when I placed the order. The customer service rep was extremely helpful in resolving the issue for me.
I am happy to be able to repurchase parking but having to pa 20+ dollars to overnight a ticket in this day in age is silly. There needs to be an electronic option.
This website is so easy to use and very reliable I'm not going to lie I thought the ticket prices were to good to be true but I took a chance and it was legit I'm so pleased
Way too expensive. Tickets were originally $30 and I had to spend $115 on this crappy sight to buy a ticket
The fees are outrageous. It's just crazy how companies get away with adding so much in fees. The fees added a third of the ticket price to the total.
My tickets won't be emailed to me until the day of coney concert which sucks
Simple easy but don't have them yet to actually tell you how well you did
I ordered ticket for wrong location and immediately texted to correct only to recieve an " I am sorry...our policy is" will never use them again.
It is nice that it's easy to use, but there were a few things that got to me a bit. First, adding an extra $22 per ticket I think is outrageous. Afterwards it said I qualify for $15 off, which I tried to get, but got kicked out afterwards. Come to find out, from another site, I could have gotten them for $35 a ticket. If I could get a refund and go through this other site, I would... which would save me $168
So, first I was stoked, thinking that the grandstand seating had sold out already.
Now, I'm sad because because I paid more for GA than the grandstand seats.
If I could turn back time, I'd spend more time investigating and choosing what I want from the original ticket seller. Would really like my money back.
I ordered one ticket to each of two sessions for the acc baseball tourney, i received one, but not the other … the ticket i didn't receive is for a game TODAY
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

