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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,363 reviews

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District of Columbia
1 review
0 helpful votes
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Lost tickets
June 25, 2023

Bad the tickets were lost or who knows who they were delivered to

Date of experience: May 26, 2023
Indiana
1 review
0 helpful votes
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NOT ABLE TO EXCESS TICKETS
June 25, 2023

THE APP WILL NOT ALLOW ME TO TRANFER TICKETS, MAKING IT A BIGGER PROBLE THAN EHAT IT SHOULD BE. ALSO THE TICKETS WERE 128.00 EACH FOR TWO IT SHOULD HAVE BEEN 256.00 PLUS TAX BUT MY FINAL SALE CAME UP TO 345.00 AND I CAN'T FIND ANY ONE TO TALK TOO IN ORDER TO FIND THE DIFFERENCE

Date of experience: May 26, 2023
Massachusetts
1 review
0 helpful votes
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The cure
May 26, 2023

I felt it was a very easy experience but i am uncertain if the tickets sent are the final tickets

Date of experience: May 26, 2023
Arkansas
1 review
0 helpful votes
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Nothing sale about it
June 25, 2023

I purchased these tickets for the price. Once fees were processed, it nearly doubled.

Date of experience: May 26, 2023
North Carolina
1 review
0 helpful votes
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Excessive fee
June 25, 2023

It can't cost 33% of tickets price for handling. That is highway robbery. Probablybnot use this service again

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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I did not receive the tickets
June 25, 2023
Updated review

Disappointing as I did not receive the tickets and I will not use this ticket platform again.

Date of experience: May 26, 2023

Hoping we will have fun
June 12, 2023
Previous review

Hoping we will have fun

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Haven't received my tickets
June 25, 2023

Bought the tickets months ago, one day away from the concert and haven't received the tickets yet

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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This company sucks! They won't process any refund ever…. Literally was reviewing my order and it sent, called them right away within 3 mins and got told that it's confirmed. I don't have the tickets and I'm out 300$ this is unplanned and I was just looking…. Thanks a lot! Trying to resell if anyone wants to buy overpriced national bank open tickets

Date of experience: May 25, 2023

Fast and easy, but should really advertise it's USD...
May 25, 2023
Previous review

Fast and easy, but should really advertise it's USD all the way through the site, especially for a Canadian event.

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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Customer service
May 25, 2023

I had an issue with the delivery of my event tickets because I typed the wrong email address when I placed the order. The customer service rep was extremely helpful in resolving the issue for me.

Date of experience: May 25, 2023
Illinois
2 reviews
0 helpful votes
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Need electronic tickets
May 25, 2023

I am happy to be able to repurchase parking but having to pa 20+ dollars to overnight a ticket in this day in age is silly. There needs to be an electronic option.

Date of experience: May 25, 2023
Florida
1 review
0 helpful votes
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Very easy buy tickets
May 25, 2023

Es muy sencillo comprar entradas con ustedes! Muy satisfecho

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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New favorite place for tickets
May 25, 2023

This website is so easy to use and very reliable I'm not going to lie I thought the ticket prices were to good to be true but I took a chance and it was legit I'm so pleased

Date of experience: May 24, 2023
Colorado
1 review
0 helpful votes
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Tickets are way too expensive
June 24, 2023
Updated review

Way too expensive. Tickets were originally $30 and I had to spend $115 on this crappy sight to buy a ticket

Date of experience: May 24, 2023

A little expensive
May 14, 2023
Previous review

A little expensive

Date of experience: May 13, 2023
Alaska
1 review
0 helpful votes
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Crazy expensive fees
June 23, 2023

The fees are outrageous. It's just crazy how companies get away with adding so much in fees. The fees added a third of the ticket price to the total.

Date of experience: May 24, 2023
California
1 review
0 helpful votes
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Haven't received tickets yet
June 23, 2023

My tickets won't be emailed to me until the day of coney concert which sucks

Date of experience: May 24, 2023
Indiana
1 review
0 helpful votes
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Concert tickets
May 23, 2023

Simple easy but don't have them yet to actually tell you how well you did

Date of experience: May 23, 2023
Connecticut
1 review
0 helpful votes
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Unsatisfied
June 22, 2023

I ordered ticket for wrong location and immediately texted to correct only to recieve an " I am sorry...our policy is" will never use them again.

Date of experience: May 23, 2023
Utah
1 review
0 helpful votes
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Mystery
May 23, 2023

It is nice that it's easy to use, but there were a few things that got to me a bit. First, adding an extra $22 per ticket I think is outrageous. Afterwards it said I qualify for $15 off, which I tried to get, but got kicked out afterwards. Come to find out, from another site, I could have gotten them for $35 a ticket. If I could get a refund and go through this other site, I would... which would save me $168

Date of experience: May 23, 2023
Canada
1 review
1 helpful vote
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Not happy, an expensive learning experience
June 22, 2023
Updated review

So, first I was stoked, thinking that the grandstand seating had sold out already.
Now, I'm sad because because I paid more for GA than the grandstand seats.

If I could turn back time, I'd spend more time investigating and choosing what I want from the original ticket seller. Would really like my money back.

Date of experience: May 23, 2023

Awesome so excited
May 20, 2023
Previous review

Awesome so excited

Date of experience: May 19, 2023
North Carolina
1 review
0 helpful votes
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Incomplete order fulfillment
June 22, 2023

I ordered one ticket to each of two sessions for the acc baseball tourney, i received one, but not the other … the ticket i didn't receive is for a game TODAY

Date of experience: May 23, 2023