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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I got sick the day of the play. It was just awful. I'll have to wait for it to come around a third time. You did a great service with your tickets. It was just fine. Joan Gray.
Difficulty in purchasing tickets.no problems. Went smoothly.
Tickets were never received in time to go to the race.they were returned to sender due to label error.I want a refund.
High fees/extra costs are ridiculous! You can find cheaper tickets with less fees using other vendors.
It was very easy.and I would recommend it to anyone who wants tickets to see anything at all.
Excellent way of getting my tickets.
It was easy-going
Bought a parking lot ticket and it was fraud. This was for maná concert. I paid over a hundred dollars
The fees were 1/3 of my cost.n really wish I would have NOT used this site.
The website wouldn't scroll on my phone and on top of that, there was a $75/ticket service charge. WTF. This was my first and last purchase from you
By the time I made the payment, the tickets were gone, I had to do another transaction but the first was completed and the tickets never delivered.
Very good, thank you so much with the help to buy tickets.
I was VERY disappointed when I received tickets with someone else's name and a price half what I paid! FAQ said this is "ok"! Also high fees that were not disclosed until payment...fees were very high. I learned a lesson on this one!
I spent quite a bit of time on my on and with a troubleshooter to figure out what was going on and I never got my ticket transfer, even after the troubleshooter said they were being resent.
Tickets were sold as gold parking lot pre-paid over $200. I arrived at the stadium for the concert I was told the tickets for for the parking in an adjacent shopping mall not MetLife parking I had to re-buy $40 parking pass to get into MetLife for a concert. The tickets that you sold me were absolutely worthless and not honored by MetLife Stadium parking. It is a criminal act and I was ripped off.
Ticket was purchased but not provided in timely manner. Ended up purchasing a separate ticket just to watch a portion of the game.
Tried several times ordering tickets with a good credit card. Would not accept it. No customer service. What a joke!
Bad the tickets were lost or who knows who they were delivered to
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members