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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,388 reviews

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Louisiana
1 review
0 helpful votes
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Charged more than expected
April 11, 2024

Tickets I don't think were $225 each.
Then charged additional $150 +
$600 for 2 tickets.
No refunds. Deceptive

Date of experience: April 1, 2024
Indiana
1 review
0 helpful votes
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I wanted to buy a ticket for a friend. The system insisted that my ticket be displayed on a phone. I would prefer an option to print the ticket. I had to forward the information email to him and he was unable to store in his I Phone wallet.
To charge $30 fee on *******@100 purchase is highway robbery.

Date of experience: April 1, 2024
Connecticut
1 review
0 helpful votes
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This company is scam!
April 11, 2024

Very bad, bad, bad the company don't want work with me about ticket!

Date of experience: April 1, 2024
Canada
1 review
0 helpful votes
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Very good
April 11, 2024

Easy to complete. The only way to purchase the events tickets...

Date of experience: April 1, 2024
Washington
1 review
0 helpful votes
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Simple and easy! The step-by-step process was easy to follow and I felt I could trust the system.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Not able to return even within 5 min of buying, final sales, making money in fees

Date of experience: April 1, 2024
Canada
1 review
0 helpful votes
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Go away and don't buy anything
April 11, 2024

Horrible experience. I paid 3 times the original price. This website is a scam

Date of experience: April 1, 2024
New Jersey
2 reviews
0 helpful votes
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Don't buy your tickets here
April 11, 2024
Updated review

To make a long story short. Ticketsonsale did not have the rescheduled date of a Jim Jeffries concert on their website. July 13 was on the website which was not the rescheduled date. After I bought the tickets, the link makes you go to TicketMaster to retrieve tickets. That's when I found out the date had been rescheduled to Nov. 29. I can't make this date. I asked for a refund and they refused. They did not have the rescheduled date on their website when I made the purchase. False advertising and theystill refused a refund. Bad business! I will never purchase tickets from them again!

Date of experience: April 1, 2024

Quick and easy
April 7, 2024
Previous review

Quick and easy

Date of experience: March 28, 2024
Mexico
2 reviews
0 helpful votes
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First time
April 11, 2024

First time to purchase online from ticketmaster, all went well.

Date of experience: April 1, 2024
New Mexico
1 review
0 helpful votes
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Quick
April 11, 2024

I just want to know how much it was going to be and then it said you bought the ticket and we have ser charge of 180 dollars tickets went from 300 to 500 dollars I was like dang I don't call that a sale

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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Satisfied with the service
April 11, 2024
Updated review

Easy, task free...very helpful 👌,always helpful and knowledgeable

Date of experience: April 1, 2024

Easy, task free...
April 9, 2024
Previous review

Easy, task free...

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
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Overpaid for the tickets I thought I was on Ticketmaster.ca going to today realized I paid USD for no reason can get the same tickets for 200 CDN

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Simple et efficace
April 11, 2024

Excellent service.
Simple d'utilisation et intuitif.
Choix précis des places.

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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I never received my tickets!
April 11, 2024

Paid and never received my tickets! Terrible experience!

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Additional Fees Unclear
April 11, 2024

The experience to make my purchase was fairly easy, but there were fees added that were not clearly disclosed during checkout. They fees weren't even detailed out in the email confirmation I received.

I contacted support who told me they aim to be clear and that during checkout I accepted terms and conditions that did not allow for a refund. I wasn't asking for a refund, I just wanted to know where the additional fees came from. They also told me I would receive my electronic tickets in July, but the event is in April. All of this makes this site sound sketchy.

Date of experience: April 1, 2024
Canada
1 review
0 helpful votes
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Scammed
April 11, 2024
Updated review

Horrible experience! I was redirected from Ticketmaster to this site. The tickets I chose did not show foreign currency. The confirmation email did not attach my tickets. Also stated I was not guaranteed the chosen seats. Customer service rep refused to issue a refund.

Date of experience: April 1, 2024

Quick and easy
April 7, 2024
Previous review

Quick and easy.

Date of experience: March 28, 2024
Ohio
1 review
0 helpful votes
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Very dissatisfied. I attempted to cancel as soon as I realized you had added 33%. Unlike Ticketmaster there is NO cancellation possible. As I had paid via PayPal using a debit card I could not stop the transaction. I could not talk to an operator as there the "customer service" has no person to talk to. I worked out how to bypass the loop but the person I spoke to just read from a script stating your policy.

Date of experience: April 1, 2024
Virginia
1 review
0 helpful votes
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Who would pay triple the price for a show that isn't sold out? This company is a complete and total scam.

Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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Scam don't buy here
April 11, 2024

Total scan. Third party seller with huge mark up. Total Sam horrible service. Go to the venue site and save $100's of dollars

Date of experience: April 1, 2024
Missouri
1 review
0 helpful votes
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Do Not Use This Site
April 11, 2024

The tickets I purchased were not transferred to me in time for them to be used. I was refused a refund. The site does not make clear that you will have to wait for the transfer of the tickets.

Date of experience: April 1, 2024