Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,402 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Jason F.
Unfollow Jason F.
Share Review
Report Review

No tickets
April 13, 2024

Never received my tickets I bought online, not sure what to di

Date of experience: April 2, 2024
New Hampshire
2 reviews
4 helpful votes
Follow Mark A.
Unfollow Mark A.
Share Review
Report Review

Outrageous 30% service fee!
April 12, 2024

Sneaking in a 30% fee on top of an top dollar ticket is outrageous
How can you justify a $70 per ticket fee for an online order.
This will be the last time I order ticket from your site
If I could return the tickets I would

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
Follow Vince R.
Unfollow Vince R.
Share Review
Report Review

Bait and switch
April 12, 2024

I attempted to purchase two tickets to the sphere in Las Vegas for $137 each. My credit card showed that I was charged $371 and it was not listed when I hit the submit button. I called and was told that your systems are down and they can't cancel or refund my order at this time, the guy barely spoke English and told me that I needed to charge with my credit card company

Date of experience: April 2, 2024
California
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Easy Peasy
April 12, 2024

Quick & easy! There was no problem finding tickets and getting what I wanted.

Date of experience: April 2, 2024
District of Columbia
1 review
0 helpful votes
Follow Alex W.
Unfollow Alex W.
Share Review
Report Review

Na
April 12, 2024

Najjajajajajajakajajajajjajaajjajajajajajajajajajajajajajajajajajajajaajjaajajajaj

Date of experience: April 2, 2024
Canada
1 review
0 helpful votes
Follow Miles T.
Unfollow Miles T.
Share Review
Report Review

I am in canada and was charged in US dollars.
April 12, 2024
Updated review

Too high for service fee!
Ticket master Fraudulent

Date of experience: April 2, 2024

Too high for service fee!
April 9, 2024
Previous review

Too high for service fee!

Date of experience: March 30, 2024
Colorado
1 review
0 helpful votes
Follow Matthew X.
Unfollow Matthew X.
Share Review
Report Review

Never use this seller
April 12, 2024

I made a purchase for a parking space for an event, I hit the purchase button before I realized that I was to be charged $21 dollars of transaction and service fees for a $43 parking ticket. Of course I could have paid closer attention on the purchase screen, but I did not. I immediately started a customer chat to try to cancel the order while it was still pending, but the representative was slow to respond and continually kept citing policy, and eventually the purchase went through. I tried calling the help line and got the smae results.

Date of experience: April 2, 2024
Canada
1 review
0 helpful votes
Follow Shaun L.
Unfollow Shaun L.
Share Review
Report Review

Seemed OK
April 12, 2024

The purchasing process went fine. I will reserve judgement for when I actually receive my tickets.

Date of experience: April 2, 2024
California
1 review
0 helpful votes
Follow Beverly R.
Unfollow Beverly R.
Share Review
Report Review

Quick and easy
April 12, 2024

It was very quick and easy to get tickets. I will return to this site

Date of experience: April 2, 2024
California
1 review
0 helpful votes
Follow John V.
Unfollow John V.
Share Review
Report Review

Worst customer service I've ever experienced, all answers were robotic. I was unwillingly charged for 3 tickets to park at an oracle park for the April 5 game. I did not select 3 tickets to park 1 vehicle, there was no indication at checkout I was purchasing 3 or a price total indicating the total amount so I bought 1 ticket and charged for 3! I called customer service only to receive robot response. On your confirmation email it says if there is any wrong with this transaction call immediately and that's what I did only to be told we take your that they can take no action because all sales are final. I'm usually ok with that if I'm being charged for what I wanted but I did not want 3 tickets nor did I choose 3 tickets let alone want to pay for 3 when I only needed 1.
That robbery I. My book and I want my money back!

Date of experience: April 2, 2024
Washington
1 review
0 helpful votes
Follow Eva O.
Unfollow Eva O.
Share Review
Report Review

HELL YA!
April 12, 2024

Fast and easy! Hassle-free!
Very convenient and prices are good!

Date of experience: April 2, 2024
Maine
1 review
0 helpful votes
Follow Scott Q.
Unfollow Scott Q.
Share Review
Report Review

Fees are insane
April 12, 2024

The fees you charged were 25% of the ticket price. This is predatory.

Date of experience: April 2, 2024
California
2 reviews
0 helpful votes
Follow Brian Q.
Unfollow Brian Q.
Share Review
Report Review

Shady $#*! business practices
April 12, 2024

I purchased a parking pass and then after my card was charged, there was an additional 40 dollars in fees added onto the total

Date of experience: April 2, 2024
Colorado
1 review
0 helpful votes
Follow Kevin G.
Unfollow Kevin G.
Share Review
Report Review

Very easy to do my experience a lot of these websites ticket sales are too hard and too complicated.

Date of experience: April 2, 2024
Washington
1 review
0 helpful votes
Follow Cynthia R.
Unfollow Cynthia R.
Share Review
Report Review

Parking very expensive
April 12, 2024

Over $200 to park at the mariners game was too expensive but it was very close and easy to get in.

Date of experience: April 2, 2024
Kansas
1 review
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Website was fine, but the surcharges are outrageous!

Date of experience: April 2, 2024
Canada
2 reviews
0 helpful votes
Follow Rosemary S.
Unfollow Rosemary S.
Share Review
Report Review

Currency scam
April 12, 2024

Came back on my credit card in U.S. funds. That is ridiculous to send 4 kids to see wrestling. Will not be purchasing again.

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Share Review
Report Review

I did not want resale tickets
April 12, 2024

I was sent to your site automatically by Ticketmaster and did not realize these were resale tickets more expensive! If I had known I would have not purchased.

Date of experience: April 2, 2024
Idaho
1 review
0 helpful votes
Follow Hadley B.
Unfollow Hadley B.
Share Review
Report Review

Not true prices
April 12, 2024

Said they were $36 ended up charging me over $60. Definitely not what was advertised

Date of experience: April 2, 2024
Canada
1 review
0 helpful votes
Follow Brian G.
Unfollow Brian G.
Share Review
Report Review

The cost was 40 dollars service charge each ticket which was fine but after I paid there was another 60 dollars pre ticket will not use again

Date of experience: April 2, 2024