Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,427 reviews

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
Follow Kassy F.
Unfollow Kassy F.
Share Review
Report Review

Got my tickets
April 21, 2024

Got my tickets, but the site didn't tell me a completed price until after the tickets were purchased so I wasn't aware of my total cost

Date of experience: April 11, 2024
Iowa
1 review
0 helpful votes
Follow Grammy L.
Unfollow Grammy L.
Share Review
Report Review

I bought 2 tickets at 29 each. Total would be 58. There was a service fee & delivery fee of an extra $26.50! That's ridiculous!

Date of experience: April 11, 2024
New York
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Your site SUCKS
April 21, 2024

Cancelled my order for NO reason with NO explanation. Found tickets cheaper elsewhere

Date of experience: April 11, 2024
New Jersey
1 review
0 helpful votes
Follow Latish V.
Unfollow Latish V.
Share Review
Report Review

Not good
April 21, 2024

Not good because they didn't give me any options.
Will not recommend again

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
Follow George L.
Unfollow George L.
Share Review
Report Review

Canadian or US dollars
April 21, 2024
Updated review

Terrible experience! Ripped off for 50.00 CDA. No indication if the purchase cost was in Canadian or American dollars. Final price was more than indicated!

Date of experience: April 11, 2024

Good thanks
April 20, 2024
Previous review

Good thanks

Date of experience: April 9, 2024
Canada
1 review
0 helpful votes
Follow lee V.
Unfollow lee V.
Share Review
Report Review

Purchase error non refundable even though i called in same day

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
Follow Jamie R.
Unfollow Jamie R.
Share Review
Report Review

So expensive 😫
April 21, 2024

It was easy, but getting just 3 tickets was a pain. Only high up, crap seats I could get 3 of. Otherwise it was 1,2, or 4 in the better seats which are way more expensive and I didn't need 4 of.

Date of experience: April 11, 2024
Florida
1 review
0 helpful votes
Follow Albert U.
Unfollow Albert U.
Share Review
Report Review

Tickets were available at a particular price, but charge for each ticket was a surprise

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
Follow Shannon C.
Unfollow Shannon C.
Share Review
Report Review

Outrageously expensive
April 21, 2024

I am very disappointed in the fact I paid triple for these tickets. That is highway robbery.
If I would've bought on Ticketmaster, it would've been $105 Canadian you charged me $285 for the same $#*!ing tickets that is stupid. You need to do a better job.

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
Follow Mark G.
Unfollow Mark G.
Share Review
Report Review

Fees are way too high and seating map is not interactive

Date of experience: April 11, 2024
Pennsylvania
1 review
0 helpful votes
Follow Andrew Y.
Unfollow Andrew Y.
Share Review
Report Review

When I immediately called to cancel the order the associate continue to read from a script.
" We will send you a full description of the costs"
It turns out the concert tickets were not even on sale at this time. But the order cannot be cancelled. There has to some license laws broken here. I suppos it will be a class action law suit in a few years.

Date of experience: April 11, 2024
Tennessee
1 review
0 helpful votes
Follow Katherine L.
Unfollow Katherine L.
Share Review
Report Review

Cant accept ticket
April 21, 2024

Unable to accept ticket. Multiple attempts. Now disputing this transaction. Terrible waste of time

Date of experience: April 11, 2024
Jersey
1 review
0 helpful votes
Follow john G.
Unfollow john G.
Share Review
Report Review

Aerosmith
April 21, 2024

Easy to navigate website
No issues ordering
Well set out

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
Follow Aaron A.
Unfollow Aaron A.
Share Review
Report Review

Easy to use
April 21, 2024

Was super simple and easy to get the tickets! I definitely will use again!

Date of experience: April 10, 2024
California
1 review
0 helpful votes
Follow Javier D.
Unfollow Javier D.
Share Review
Report Review

Still have not received my tickets
April 21, 2024

I ordered my tickets nearly a week ago and still have not received them. According to the payment confirmation email, I should have received my electronic tickets a few hours after purchase. I reached out to customer service and they confirmed that my tickets still had not been sent. That's about all they were able to help me with. They couldn't tell me why I hadn't received them but that I "should" receive them before my event. If that's the case then that's what the customer should be told from the start to set the proper expectations. Fingers crossed I get them before my event.

Date of experience: April 10, 2024
Colorado
1 review
0 helpful votes
Follow Melinda O.
Unfollow Melinda O.
Share Review
Report Review

Terrible
April 21, 2024

You changed the amount and charged my credit card more and changed the parking lot I purchased.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
Follow Angelita K.
Unfollow Angelita K.
Share Review
Report Review

$#*!ty
April 21, 2024

Rip off paid American prices and I'm Canadian! Never buy from there it popped up in a search!

Date of experience: April 10, 2024
Colorado
1 review
0 helpful votes
Follow Elizabeth R.
Unfollow Elizabeth R.
Share Review
Report Review

Exorbant fees
April 21, 2024

Caveat Emptor. Buyer Beware. Thought I was purchasing directly through ticketmaster. This site hijacked the sale and instead of 5 dollars per ticket, we are paying 75.00. Crazy fees.🤦

Date of experience: April 10, 2024
Alabama
1 review
0 helpful votes
Follow Allison Z.
Unfollow Allison Z.
Share Review
Report Review

Mislead
April 21, 2024
Updated review

When looking at tickets it just says section 323 not 323U which is misleading. I am not familiar with the seating so just looking at a map from vbcc it looked like tickets were in the Lower part of section 323. P is in section 323U. I called you immediately because it was saying processing. The lady(with a heavy accent) wouldn't upgrade to a lower level or cancel my order so I am stuck with nose bleed tickets with 3and 5 year olds
I never saw a breakdown of charges before placing order.

Date of experience: April 10, 2024

I never saw a breakdown of charges
April 21, 2024
Previous review

I never saw a breakdown of charges.

Date of experience: April 10, 2024
Minnesota
1 review
0 helpful votes
Follow Luisa W.
Unfollow Luisa W.
Share Review
Report Review

Never asked for the insurance
April 21, 2024

Fast but I dont know the actual price. Plus, I got charges for some sort of "event insuance".

Date of experience: April 10, 2024