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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,411 reviews

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Canada
1 review
0 helpful votes
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Charged i US dollars for a Canadian event. Horrible service! Very dissatisfied. Want a refund!

Date of experience: April 11, 2024
Wisconsin
1 review
0 helpful votes
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Over priced
April 21, 2024

Hidden fees over priced. I got same parking through another site for $40 this site charged me almost $90

Date of experience: April 11, 2024
Arizona
1 review
0 helpful votes
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Easy
April 21, 2024

Easy to use, quick response and my tickets for the event is on my phone. Too easy!

Date of experience: April 11, 2024
Michigan
1 review
0 helpful votes
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Overpriced and unrefundable
April 21, 2024

I purchased tickets for the wrong parking garage and was told there is no way to cancel or refund the ticket. I was charged $39 over what we paid at the gate of another garage connected to rocket mortgage.

Date of experience: April 11, 2024
Colorado
1 review
0 helpful votes
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Shocked!
April 21, 2024

No where did I see that there would be a $30 service charge to purchase a $64 parking ticket! Absolutely outrageous!

Date of experience: April 11, 2024
Colorado
1 review
0 helpful votes
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This is sucks
April 21, 2024

They stole 62 dollars from me, they never sent me my ticket

Date of experience: April 11, 2024
Florida
1 review
0 helpful votes
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No tickets
April 21, 2024

I still have not received my tickets for this event that has already been paid for

Date of experience: April 11, 2024
Illinois
1 review
0 helpful votes
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Scam
April 21, 2024

The ticket price was listed at $84. No total price at checkout until payment was made. Hiding your fees until after purchase is more than deceitful and is tantamount to scamming your customers. I'm currently working through channels to reverse the purchase. $#*! you!

Date of experience: April 11, 2024
Nebraska
2 reviews
0 helpful votes
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Lack of information
April 21, 2024

No information on handicapped accessibility
No venue contact information available

Date of experience: April 11, 2024
Michigan
1 review
0 helpful votes
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Way to expensive
April 21, 2024

Way to expensive and also take to long to get everything done

Date of experience: April 11, 2024
Kentucky
1 review
0 helpful votes
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Rip Off
April 21, 2024

I expect to pay the price listed per ticket, and NOT get hit with various service/handling fees on the back end. Almost $80 added to the cost of already expensive tickets.
Never again.

Date of experience: April 11, 2024
Oklahoma
1 review
0 helpful votes
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Pricy tickets having to wait on tickets takes too long to have to go to a link and go to a site, just email them to me.

Date of experience: April 11, 2024
Idaho
1 review
0 helpful votes
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Easy quick process
April 21, 2024

I wanted to get tickets for my husbands birthday. The tickets were a great price, and it was fast and easy.

Thank you

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
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Tickets
April 21, 2024

I havent received my tickets and I had gotten an email that I should have already received them. I dont know who to contact to ask about them.

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
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Hopeful Happiness
April 21, 2024

Hoping the ease of purchase produces good fruit, and joy

Date of experience: April 11, 2024
Nevada
1 review
0 helpful votes
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Difference at the price
April 21, 2024

I choose a 136usd product but the final price was around 50usd MORE than that and I still don't know why!

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
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Don`t buy tickets from here
April 21, 2024
Updated review

After trying to buy tickets couldn`t pick seat numbers.Paying for them is US dollars
Not canadian which costs more didnt know that till it was charged to card.
Phoned tried to cancel can`t they said. So payed more than buying in Vancouver
Won`t be buying from this place ever again No way to run a company

Date of experience: April 11, 2024

I was expecting to select my seats on a seating map
April 19, 2024
Previous review

I was expecting to select my seats on a seating map

Date of experience: April 8, 2024
Canada
1 review
0 helpful votes
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I got robbed
April 21, 2024

The amount was is us dollars and i expected the amount to be canadian dollars. It ended up beeing way too expensive for a concert...i contacted the customer service to ask for a refund and they basically told me its not possible even if the concert was a few months away

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
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Very limited info
April 21, 2024

No seat map was available so I have no idea where my seats are. Also, the tickets were in U.S. dollars and this wasn't clear at all. I'm in Canada. Tickets should be in our currency. Overall the info was misleading and incomplete.

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
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Watch what you buy
April 21, 2024

Didn't realize I wasn't on the official ticket site - my fault - wasn't clear I was making a bulk purchase, so got 6 tickets instead of 1 - again my fault, but I feel as though it was never clear I was on a reseller site or I was making a bulk purchase until I was billed (and it was non-refundable). I'm no noob or boomer who doesn't know how to use interweb shopping sites, so let my expensive lesson be a warning to you.

Date of experience: April 11, 2024