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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Would like to cancel the tickets. My granddaughter ordered them for me and she did not know that.
Very easy and fast. Price is good, but It will be nice to have a chance to choose our currency (CAN)
I was not satisfied with the purchase of 2 tickets for Frankie Beverly and Maze My first time dealing with you'll I made a mistake ordering to fast and you're policy say no Refunds.
Trickery to say the least, trickery to say the least
An abysmal experience with repeated answers, none of which answered what i was actually asking.
I was not planning to get insurance but I realized there is an extra charge for insurance.
Didn't get my tickets when told i was going to receive them
Ticket prices listed suddenly inflated upon purchase. Links on confirmation emails non-responsive. No evidence that tickets were actually purchased for event. Attempts to contact customer service non-responsive.
Expensive and tickets should be shown/sold in currency of purchase
Too many issues to list, so I will explain one of the most frustrating experiences. When available seats are listed as 1-3 and you click to choose how many tickets you want, you are only given the option of buying 1 ticket or 3 tickets. 1-3 means there are one, two or three tickets available. I wanted to buy two tickets and I was not given that option. So I ended having to purchase worse seats at lower ticket prices. The knucklehead front end developer messed up the front end of this website.
We have email saying I got tickets but no tickets actually shown ghat I have seats where I purchased. It all say u will get get tickets by phone.the day before concert. I am older so seeing what I bought is important to me.
I purchased a event ticket and dis not see that the ticket was three times more expensive that the original price.
Way more expensive… not upfront with cost and you have to wait for tickets to be "transferred "
When will enough be enough?
"Fool me once shame on you, fool me twice shame on me. "
Why is hell would I be satisfied when you tacked on $73 to my ticket purchase?
Was hesitant because I am technology challenged but pretty easy.
Did not realize this was an American company. I got overcharged for my tickets. I live in the same city where I bought the tickets and got charged double so I believe this was a crooked way to do it
Do not purchase from here. They do not tell you what they are charging for and the fees are more than the tickets themselves. They do not provide refunds or adjustments either. I am having to dispute with my bank. Go through a more established provider.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members