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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,388 reviews

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Canada
1 review
0 helpful votes
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Zero Star
April 22, 2024

This website is a trap, you realize the "pre-sale" price is double the actual price...stay away. No customer service and no accountability. STAY AWAY.

Date of experience: April 12, 2024
Virginia
1 review
0 helpful votes
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Easy and simple 🤩
April 22, 2024

It was quick and easy, very user friendly and I appreciate that! Keep up the good work!

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Celtic Thinder
April 22, 2024

I believe I was misled in purchasing tickets. My invoice says one amount while my credit card has a larger amount. Do I even have legimitate tickrts.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Ticketsonsale.com is a scam.
April 22, 2024

The people that run this organization are experts in making it look like they are the venue or associated with it. They don't make it evident that they are pricing their tickets in $US, are resellers and your tickets won't be available until a few days before the performance. This is only evident in the obscure print on their website that's out of plain view. They got me but never again. Don't bother with these people.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Delays?
April 22, 2024

Placed the order. Order confirmed over 200 days in advance and you will send me the tickets no later than 2 days before the event! Seems sketchie. Please advise

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Feel mislead.
April 22, 2024

I am in canada but am only being shown US ticket prices. I searched ticket master canada and didn't notice being directed to you instead.
My bad and won't happen again!

Date of experience: April 12, 2024
South Carolina
1 review
0 helpful votes
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Found the venue I wanted to attend and easily scrolled through the seating options to find an excellent section at the price I was comfortable spending. However, I was quite surprised at the amount of fees added to the original quoted price that I wasn't made aware of until after purchasing. Should show price plus fees before hitting the purchase button.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Worst service
April 22, 2024

Worst service I ever experience in my life. Never again.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Good
April 22, 2024

Should be stated next to the final amount that it is in US dollars.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Easy and quick but thought it was Canadian dollars

Date of experience: April 12, 2024
Ohio
1 review
0 helpful votes
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Frustrating rip off!
April 22, 2024

The ticket was supposed to be $55 but the system changed it to $80+ and I was unable to reject price. I was unable to enter the parking garage and had to purchase an additional ticket from the garage attendant. I immediately called customer service but my request for a refund was rejected.

Date of experience: April 12, 2024
Illinois
1 review
0 helpful votes
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Why can't we just buy tickets from the venue without huge fees. Ridiculous! Won't do it again!

Date of experience: April 12, 2024
Maryland
1 review
0 helpful votes
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Lots and lots of fees!
April 22, 2024

I purchased tickets. They give you a certain amount of time. I was coordinating with a friend so hurried my purchase. After I did it, I realized that in addition to crazy prices(which I knew about) they charges OVER $50 PER TiCKET in fees!

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Would like to cancel the tickets. My granddaughter ordered them for me and she did not know that.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Easy and fast
April 22, 2024

Very easy and fast. Price is good, but It will be nice to have a chance to choose our currency (CAN)

Date of experience: April 12, 2024
Illinois
1 review
0 helpful votes
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Never Again
April 22, 2024

I was not satisfied with the purchase of 2 tickets for Frankie Beverly and Maze My first time dealing with you'll I made a mistake ordering to fast and you're policy say no Refunds.

Date of experience: April 12, 2024
Kentucky
1 review
0 helpful votes
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Trickery to say the least, trickery to say the least

Date of experience: April 12, 2024
New Jersey
1 review
0 helpful votes
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I hate all of you
April 22, 2024

An abysmal experience with repeated answers, none of which answered what i was actually asking.

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Unwanted insurance
April 22, 2024

I was not planning to get insurance but I realized there is an extra charge for insurance.

Date of experience: April 11, 2024
Wisconsin
1 review
0 helpful votes
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Very untrusting website
April 22, 2024

Didn't get my tickets when told i was going to receive them

Date of experience: April 11, 2024