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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,402 reviews

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Canada
1 review
0 helpful votes
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Easy Purchase
April 23, 2024

Easy to order and quick checkout process. Didn't take long to find what I wanted and check out.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Quick and Easy!
April 23, 2024

Process was easy to complete!
Delivery was quick!
Will definitely do this again!

Date of experience: April 13, 2024
California
1 review
0 helpful votes
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Fees Suck
April 23, 2024

All the added fess ABSOLUTELY SUCK! It's totally ridiculous that they add so much to the ticket prices.

Date of experience: April 13, 2024
New York
1 review
0 helpful votes
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I was taken aback how quick the tickets were selling and why so many cost(s) were associated with the ticket purchase. The list was endless!

However, I got what I came for and all can be forgiven, as per the performance, which will be great!

Date of experience: April 13, 2024
Illinois
1 review
0 helpful votes
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Awesome
April 23, 2024

It was a very easy experience, although I do think the tickets are pretty high, but this was a gift to my sister for her birthday

Date of experience: April 13, 2024
Michigan
1 review
0 helpful votes
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Ridiculous fees
April 23, 2024

Nowhere on the site could I find that there were additional fees over and above the price of the tickets. I tried to find a subtotal somewhere before I clicked purchase, and could not. Then I clicked it, and came to find out that there's a 35% fee added on top. I will never use your service again and will tell everyone I know not to.

Date of experience: April 13, 2024
Rhode Island
1 review
0 helpful votes
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I bought two tickets to the circus in Worcester worth 42 dollars each and in the end they charged me 120 dollars, I think this is very wrong as I only saw this in the confirmation email

Date of experience: April 13, 2024
California
2 reviews
0 helpful votes
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Deceptive fees!
April 23, 2024

Site worked fine but hidden ridiculous "service charges" are a straight up ripoff. Must stop or I'll stop buying.

Date of experience: April 13, 2024
Mexico
1 review
0 helpful votes
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Terrible. Unclear about refund policy and currency.

Date of experience: April 13, 2024
Massachusetts
1 review
0 helpful votes
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Terrible company
April 23, 2024

Your seller is your companies problem. You provide service to me and it was wrong then tell me to deal with the seller.

I will take 100s of hours of your company's people and resources time until I feel my 100 dollars you will not refund is even.

Me, and any one I convince will be rewriting terrible reviews on any site we can find.

Next time just send me my refund.

Date of experience: April 13, 2024
Mexico
1 review
0 helpful votes
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Very fast and efficient
April 23, 2024

Very easy and fast when purchasing the ticket…….,….

Date of experience: April 13, 2024
Nevada
1 review
0 helpful votes
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You will be charged $100 more than expected after your purchase. It notes it in very fine print at the bottom of the page, but does not have a defined charge.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Ticket download
April 23, 2024

Extremely difficult to download tickets to Google wallet. Never get it accomplished..

Date of experience: April 13, 2024
Indiana
1 review
0 helpful votes
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St Louis Cardinal tix
April 23, 2024

It was pretty easy. Just trying to understand downloading tickets.

Date of experience: April 13, 2024
Illinois
1 review
0 helpful votes
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Worst ever experience
April 23, 2024

I have booked the tickets not knowing there was a huge service fee on tickets and just realized after clicking on place order that there was small font letters that shows total amount is more than ticket price but I couldn't stop it from the booking. Immediately tried to cancel it by calling your rep but they declined to cancel the booking. Not showing service fee or convenience fee in the cart and not giving an option to cancel within short period after booking all these are worst experience I have ever faced with any online booking.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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False Advertising
April 23, 2024

The site looks like Ticketmaster and appears as the first search item when you search Ticket Master. Not until after I confirm3d my ticket purchase did I realize that the purchase was in US funds which nearly doubled the cost in my currency. No refund makes it impossible to Correct such a mistake.

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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Bait and Switch
April 23, 2024

Sneaky sales tactics to squeeze in a service fee at the very end of a transaction.

Date of experience: April 13, 2024
Illinois
2 reviews
4 helpful votes
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Overpaid
April 23, 2024
Updated review

Wanted specific seats near friends. Couldn't do it. I paid a good $50 more than they did for tickets they bought yesterday.

Date of experience: April 13, 2024

Wanted specific seats near friends
April 23, 2024
Previous review

Wanted specific seats near friends. Couldn't do it

Date of experience: April 13, 2024
California
1 review
0 helpful votes
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DONT BUY FROM THIS SITE.
April 23, 2024

This is a THIRD party site. You will pay TRIPLE what the tickets actually cost. They DO NOT do refunds. Exit the site and go to the actual vendor. They charged me 139.00 for 2 adult tickets. The tickets cost 20.00 through the actual vendor. Learn from my mistake!

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Got an email after I ordered them to tell me they were cancelled so I don't know if I've paid for tickets or not?

Date of experience: April 13, 2024