Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,411 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Karine E.
Unfollow Karine E.
Share Review
Report Review

La facture?
April 24, 2024

Bonjour je comprend pas pourquoi quand j'ai payé le montant total était de 538,50$ mes sur ma carte visa 742,59$ une bonne différence de 200$ je ne comprend rien j'ai rien décris sur ma facture de 200$ supplémentaire….,

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Ronaye M.
Unfollow Ronaye M.
Share Review
Report Review

Cancelled tickets
April 24, 2024

Someone else use my card to purchase tickets through this site so obviously I canceled. Well, I tried to legitimately order myself they cancelled on me and refuse to allow me to purchase further site anymore. Doesn't matter I was rerouted to here anyways and had no intentions of going through anybody but Ticketmaster plus the tickets were more expensive here

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Nicole R.
Unfollow Nicole R.
Share Review
Report Review

No tickets. Scam
April 24, 2024

O did not reviewed tickets. They only make excuses. It's a scam

Date of experience: April 13, 2024
Massachusetts
4 reviews
1 helpful vote
Follow Neil M.
Unfollow Neil M.
Share Review
Report Review

Non disclosure of added fees prior to purchase
April 24, 2024
Updated review

A very easy process but upon finalizing purchase an added $20 fee per ticket was charged.

Date of experience: April 13, 2024

A very easy process
April 23, 2024
Previous review

A very easy process

Date of experience: April 13, 2024
Louisiana
1 review
0 helpful votes
Follow Keisha U.
Unfollow Keisha U.
Share Review
Report Review

Service charges are not clear
April 24, 2024

I bought 3 tickets at $66 each. After all the fees charged I ended up paying $298. Total rip off and they don't allow cancellation. Never again

Date of experience: April 13, 2024
New York
1 review
0 helpful votes
Follow Betsy J.
Unfollow Betsy J.
Share Review
Report Review

Overpriced tickets and fees
April 24, 2024

I didn't do my homework! I paid twice as much on this site for tickets! I bought tickets for the same game and section the next day for half the price! I think this site scammed me out of my money.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Alkmim A.
Unfollow Alkmim A.
Share Review
Report Review

I have the receipt with one price, the was charged in the CC 50% more?
Why?
Is this scam

Date of experience: April 13, 2024
Arkansas
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Share Review
Report Review

BIG RIP OFF!
April 23, 2024

These parking spots were listed as Paycom Center Lot and they were not even close to the Paycom center, they were listed at $43/spot and then they added almost another $40 in service fees. It was a half mile away from the Paycom center. I thought I was paying more because it was at the paycom center. I could have parked close for much less. Also, it took over an hour to get the email telling me where the parking was located. I will never use this "service" again!

Date of experience: April 13, 2024
California
1 review
0 helpful votes
Follow Peggy T.
Unfollow Peggy T.
Share Review
Report Review

AWFUL! TERRIBLE! PLEASE REFUND MY PAYPAL ACCOUNT BECAUSE DESPITE CALLING THEM AND BEING SENT TO MULTIPLE WEBSITES, I NEVER RECEIVED MY PARKING TICKETS THAT I PAID $83 FOR. YOUR COMPANY IS A FRAUD AND I'M REPORTING YOU TO THE BBB AND TO PAYPAL. NEVER WILL I USE YOU AGAIN OR EVER RECOMMEND YOUR COMPANY. MY ORDER NUMBER IS *******

Date of experience: April 13, 2024
Washington
1 review
0 helpful votes
Follow Manuel K.
Unfollow Manuel K.
Share Review
Report Review

Easy quick affordable
April 23, 2024

Website was easy to navigate. Affordable tickets seating chart was good but seat viewing would be better

Date of experience: April 13, 2024
Missouri
1 review
0 helpful votes
Follow Chela Z.
Unfollow Chela Z.
Share Review
Report Review

Scam save your money
April 23, 2024

Sold me tickets to a concert that's not even on sale yet for 3x the price of what they will sell for once they become available.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Marilyn K.
Unfollow Marilyn K.
Share Review
Report Review

Really $#*!ty
April 23, 2024

Buying tickets on line sucks, I did not realize the service charges or did I realize it was in American dollars

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Jeremie D.
Unfollow Jeremie D.
Share Review
Report Review

Pricey.
April 23, 2024

Site navigation is easy.
Service fees are high.
A delivery fee for sending an email is silly.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Lisa O.
Unfollow Lisa O.
Share Review
Report Review

Easy to book
April 23, 2024

Great app easy to use excited to enjoy this concert

Date of experience: April 13, 2024
Oklahoma
1 review
0 helpful votes
Follow Robert T.
Unfollow Robert T.
Share Review
Report Review

Very easy!
April 23, 2024

I got on, got my tickets picked out and checked out in less than 5 mins. Very simple.

Date of experience: April 13, 2024
Utah
1 review
0 helpful votes
Follow Steven Q.
Unfollow Steven Q.
Share Review
Report Review

I think the review title says it all! So does the requirements of 50 characters!

Date of experience: April 13, 2024
California
1 review
0 helpful votes
Follow Aurora M.
Unfollow Aurora M.
Share Review
Report Review

Didn't get tickets
April 23, 2024

Purchase tickets but have not received them. Try to contact them and email returned.

Date of experience: April 13, 2024
North Carolina
1 review
0 helpful votes
Follow Amauris F.
Unfollow Amauris F.
Share Review
Report Review

Pay 3 time ticket value
April 23, 2024

Make you research before purchasing tickets through this website.

Date of experience: April 13, 2024
Illinois
1 review
0 helpful votes
Follow Trina U.
Unfollow Trina U.
Share Review
Report Review

Despite being assured I was speaking with a real person. I was provided the same dozen information lines over and over. I needed help not a poor ai chat that is a limited customer information line and not actual customer service.

Date of experience: April 13, 2024
Wisconsin
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

Hidden fees
April 23, 2024

There was nothing that said anything about fees being the ticket price. Go to check out and pay without ever being told there was another $175 added in fees! Very disappointed.

Date of experience: April 13, 2024