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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,427 reviews

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Maryland
2 reviews
0 helpful votes
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Disappointed & Surprised
April 24, 2024

The price of the advertise parking spot was $38. After completing the transaction, the total cost was $71.22. Cost to park in a garage next door to lot (sharing the same wall wall to separate the two garages), was $10.:-(

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
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Bad web site
April 24, 2024

No exchanges & no refunds even when you buy the purchase protection program!

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
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Scam of a site
April 24, 2024

Wasn't as described, was fist site that came up. This is all in us funds which was not shown on site

Date of experience: April 14, 2024
Delaware
1 review
0 helpful votes
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Parking cost plus the fee too much
April 24, 2024
Updated review

You don't see the $22 fee until check out.
A $18 parking pass costs $69 here.

Date of experience: April 14, 2024

No opinion
April 23, 2024
Previous review

No opinion

Date of experience: April 13, 2024
New York
1 review
0 helpful votes
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Horrible pricing
April 24, 2024

I cannot believe I paid $50 a ticket PLUS fees for tickets that are being sold brand new for $20! I understand it is *******% my fault but the fact it came to $203 instead of $103 on Ticketmaster. You should be ashamed.

Date of experience: April 14, 2024
Arkansas
2 reviews
6 helpful votes
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Slick Site
April 24, 2024

Thought I was purchasing vip premium tickets due to the price. Couldn't even even scroll to the bottom to see it on the site, however they were all VIP tickets. They did not give you Any kind of details on the price you were paying until you paid. Then you find out they charged an extra $300 on top when I received email. They have seven different rows of tickets on their site. From $120-$250 that were VIP, did not realize they were all the same tickets, some sellers were just charging ridiculous prices! So I literally paid $730 for $200 tickets! Stupid Decision on my part as I usually go to Ticketmaster and will continue to do so in the future! Run Away from TicketsOnSale! Rip off!

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
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Did not see until last minute that the price was in USD, after I had hit complete. Could not change anything after that. Felt this is dishonest. Why are tickets for a Canadian show in USD?

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
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Unsatisfied. I paid far more for my tickets compared to my friend who purchased from another site (same seating section)

Date of experience: April 14, 2024
Florida
1 review
0 helpful votes
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No response
April 24, 2024

Ordered tickets for parking morning of event. They sent emails confirming my order but no email for me to access my tickets. No live chat either when I attempted to find out where tickets are.

Date of experience: April 14, 2024
Ohio
1 review
0 helpful votes
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To much
April 24, 2024

Was overcharged for tickets that stated they were one price and charged a different one!

Date of experience: April 14, 2024
Michigan
1 review
0 helpful votes
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Received late
April 24, 2024

I did not use the pass it was not delivered on time. It was delivered after 6pm.

Date of experience: April 14, 2024
Texas
1 review
0 helpful votes
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No Luck
April 24, 2024

Unable to receive concert tickets with my email. Poor response.

Date of experience: April 14, 2024
Maine
1 review
0 helpful votes
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I have 10 emails from regarding the same thing. Too confusing.

Date of experience: April 14, 2024
Illinois
1 review
0 helpful votes
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Cost more than said
April 24, 2024

Ticket said $26. After paying g for it receipt said $42+. Ridiculous. I would not have paid that if I knew.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Charge ro my credit card
April 24, 2024

The charge on my credit card was 50% more than expected

Date of experience: April 13, 2024
Virginia
1 review
0 helpful votes
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You charged way too much
April 24, 2024

I didn't realize u were a readable site. Fees are ridiculous

Date of experience: April 13, 2024
Oklahoma
1 review
0 helpful votes
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Over charged
April 24, 2024

Tickets cost $75 more with fees than advertised-
There was not notice of this until purchase was completed- I'd like a refund and not use these tickets

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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...
April 24, 2024

...,,...

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Dishonest
April 24, 2024

The amount from the order is not the same amount charged on my card. Looks very dishonest.

Date of experience: April 13, 2024
Oklahoma
1 review
0 helpful votes
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Paid 50 dollars more than the advertised price. Was told they couldn't cancel the tickets and refund me my money

Date of experience: April 13, 2024