Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,411 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Joanne X.
Unfollow Joanne X.
Share Review
Report Review

Oldie
April 25, 2024

Had a hard filling out the form.,and I was not aware of the new way of getting tickets I was hoping to get a physical ticket in the mail instead I got one you have to load on a phone.I bought the tickets for my sister in law who does not have a computer now I have to figure out how to give the tickets to her.

Date of experience: April 14, 2024
New York
1 review
0 helpful votes
Follow Lorraine C.
Unfollow Lorraine C.
Share Review
Report Review

Easy to use!
April 24, 2024

I was actually nervous, this site was very simple to use. I thought maybe I messed up! Lol

Date of experience: April 14, 2024
Colorado
1 review
0 helpful votes
Follow Troy W.
Unfollow Troy W.
Share Review
Report Review

Cost increase
April 24, 2024

Very easy. But I wasn't pleased with the final total being $40 more than what I initially thought the ticket would cost.

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow Jasmine D.
Unfollow Jasmine D.
Share Review
Report Review

I never recieved my ticket, even if I call multiple times.
I bought a parking ticket and when I tried using it, it was allready redeemed by someone else. Bad experience

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow Gerard J.
Unfollow Gerard J.
Share Review
Report Review

Billy Idol tickets
April 24, 2024

I the ticket said it was 108$ then we were charged 402 $ we did not agree to this price! Please help us get our money back!

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow Erica Q.
Unfollow Erica Q.
Share Review
Report Review

Website misleading
April 24, 2024

Website is completely misleading. All is US funds and not clearly stated until you check out.

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow Max D.
Unfollow Max D.
Share Review
Report Review

Not my first choice
April 24, 2024

When you are spending so much money to go to an event you want to know the exact seat, not just the row and section number. I am sure the TicketsOn Sale system is capable of providing the information. They are just doing it for commercial purposes which is why you are not my first choice.

Date of experience: April 14, 2024
Pennsylvania
1 review
0 helpful votes
Follow pete S.
Unfollow pete S.
Share Review
Report Review

Quick and easy. Didn't like all the extra charges and fees. 29 dollar tickets turned out to be close to $90 after all was said and done. The way of the world, everyone wants to get paid.

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow Hai C.
Unfollow Hai C.
Share Review
Report Review

Excellent Service!
April 24, 2024

Email was send within seconds of purchase. Then our tickets transferred within days. The only thing was that we could not choose our actual seats. We can choose the row and section but not what seat we want. Other than that, very excellent service. 5 Stars!

Date of experience: April 14, 2024
Illinois
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

Waiting for tickets
April 24, 2024

I'm not sure that being told that I'll be emailed my tickets up to two days before a concert that is five months away is a good business plan.

Date of experience: April 14, 2024
Kentucky
1 review
0 helpful votes
Follow Kevin G.
Unfollow Kevin G.
Share Review
Report Review

84$ tickets for 127$. Deceptive prices is terrible business. Should be zero stars

Date of experience: April 14, 2024
Alabama
1 review
0 helpful votes
Follow ROBERT N.
Unfollow ROBERT N.
Share Review
Report Review

Game Time
April 24, 2024

Very quick and easy transaction process! The process was seamless and very fast. I was able to navigate and get my tickets in less than 5 minutes.

Date of experience: April 14, 2024
Nebraska
1 review
0 helpful votes
Follow Mari Y.
Unfollow Mari Y.
Share Review
Report Review

Tickets
April 24, 2024

Didn't even receive my ticket? I have no clue where my products is at

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

Unaware transaction was in U.S. funds, tried to cancel within a minute and was rejected

Date of experience: April 14, 2024
Washington
1 review
0 helpful votes
Follow Charles L.
Unfollow Charles L.
Share Review
Report Review

You never answered my question
April 24, 2024

You never answered my questions it was terrible you just kept passing the buck you got it

Date of experience: April 14, 2024
Texas
1 review
0 helpful votes
Follow Emmanuel I.
Unfollow Emmanuel I.
Share Review
Report Review

Suspicious
April 24, 2024

It didn't let me pick my seats. Found I also get charge for the insurance that you obviously don't explain how it works until after I made the purchase.

Date of experience: April 14, 2024
Illinois
1 review
0 helpful votes
Follow Jeff S.
Unfollow Jeff S.
Share Review
Report Review

Never got my ticket for parking
April 24, 2024

Scam site. Paid for parking tickets and never got it

Date of experience: April 14, 2024
New Jersey
1 review
0 helpful votes
Follow EJ X.
Unfollow EJ X.
Share Review
Report Review

Did not know it was third party
April 24, 2024

Ticketmaster was the site i was on. I used my phone, which I normally don't do because all the information about sites isn't always showing. It was not shown that this was TicketsOnSale and not Ticketmaster...

Date of experience: April 14, 2024
Maryland
2 reviews
0 helpful votes
Follow Steven X.
Unfollow Steven X.
Share Review
Report Review

Disappointed & Surprised
April 24, 2024

The price of the advertise parking spot was $38. After completing the transaction, the total cost was $71.22. Cost to park in a garage next door to lot (sharing the same wall wall to separate the two garages), was $10.:-(

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
Follow Sylvia I.
Unfollow Sylvia I.
Share Review
Report Review

Bad web site
April 24, 2024

No exchanges & no refunds even when you buy the purchase protection program!

Date of experience: April 14, 2024