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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,388 reviews

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Texas
2 reviews
0 helpful votes
Follow SHIELA E.
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Exorbitant service fees from a greedy company. Several hours later, and I still don't have my tickets!

Date of experience: April 15, 2024
Ohio
1 review
0 helpful votes
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Hard to see what I'm being charged
April 25, 2024

I ordered from my phone, but I was surprised by the total when I got to the end. All the service fees and whatever were hard to see upfront. I think I paid about $50 more than what I would have on another site.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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Ripped Off
April 25, 2024

Seats were advertised for $450 and with taxes plus fees final billing was almost $700!

Misleading and fraudulent

Date of experience: April 15, 2024
Italy
1 review
0 helpful votes
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Bad Customer Service
April 25, 2024

Unable to refund, despite not receiving tickets yet. Scam!

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Over priced and surprised
April 25, 2024

Didn't expect the exorbitant after ticket prices and overpriced original tickets….no refunds!

Date of experience: April 15, 2024
Nevada
1 review
0 helpful votes
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Deceived
April 25, 2024

I thought the $20 charge was for the total purchase and not for each ticket. My bargain ticket was not such a bargain. Will never do this again.

Date of experience: April 15, 2024
Oklahoma
1 review
0 helpful votes
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Overall the experience was good, but it was a little too complicated for the first timer.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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I bought tickets for a concert happing in Ontario Canada I'm not sure why the ticket prices are in usd? I wouldn't be a problem if it showed that the prices where in usd b4 we our chances the ticket I found out when the money came out of my account.

Date of experience: April 15, 2024
Massachusetts
1 review
0 helpful votes
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Poor
April 25, 2024

I didn't want the insurance,and I have to cancel, plus I had trouble using my credit card

Date of experience: April 15, 2024
Texas
1 review
0 helpful votes
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Will never use this again
April 25, 2024

The price I paid was $120 for a parking spot that was $35 if I would have bought once I got there.
This is outrageous!

Date of experience: April 15, 2024
Canada
2 reviews
1 helpful vote
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USD was not listed.
April 25, 2024

I ordered tickets to a show in Toronto. Assumed the price was Canadian. My credit card was charged in US funds, adding 40% to the price I was wanting to pay.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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It felt like a trick
April 25, 2024

Tell me that you're buying from scalpers. It is parading as a ticket sale page from the source.

Date of experience: April 15, 2024
Michigan
1 review
0 helpful votes
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Disappointment
April 25, 2024

Price was high and an extravagant fee on top of that. We were rushing to book parking, but thats no reason to take advantage of people with hidden fees.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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There were tickets fraudulently purchased with my credit card. I contacted tixketsonsale.com to cancel the transaction and refund the tickets and they refused. The told me I had the option to resell the tickets, but once I attempted this it was not available for that event. The customer service I received was robotic and did not empathize with my situation or provide any solutions.

Date of experience: April 15, 2024
Pennsylvania
2 reviews
0 helpful votes
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Tickets Brantley Gilbert Concert
April 25, 2024

This site took me less than 5 minutes to receive my concert tickets. The site felt secure and will use again in future. Cannot wait for Friday's concert! Woot woot!

Date of experience: April 15, 2024
New Mexico
1 review
0 helpful votes
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Poor service
April 25, 2024

This company is trying to overcharge and trick you. I asked for a refund multiple times before the tickets came out and they refused saying the seller will send you the tickets soon. They gave no indication of when I would get the tickets and it was literally 3-4 hrs before the game that I received the tickets causing lots of stress.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Dissatisfied
April 25, 2024

I thought tickets were in Canadian price that's why I purchased them and when i looked at my bank account, i was charged in US dollars!

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Wayyyy too expensive
April 25, 2024

Site was too expensive, and thought price was in another currency. Ended up paying triple,what our other family members spent sitting right next to us.

Date of experience: April 15, 2024
Massachusetts
1 review
0 helpful votes
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Fees are equal to a ticket price
April 25, 2024

I found the associated ticket fees to be extremely excessive. I paid fees almost equal to a ticket price, my 250 sub total ended up at 364 dollars, I will likely never use this service ever again.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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This company is stealing.
April 25, 2024

There was no disclaimer of the USD price at checkout. I contacted the company and they told me they could not do anything. They are not willing to accept that their website was faulty and they told me that all their tickets are non-refundable even though they were the ones making a mistake.

Date of experience: April 15, 2024