Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I went to the venue site as soon as hearing about the show (5 months in advance) and saw that tickets were $40 dollars. However, the only option was resale tickets seeming to suggest no tickets had ever been available to those without a presale code.
Buying the tickets was fast and very easy, especially since I am a senior citizen and had never done it before.
Site is easy enough to use but given how big the web is letting people know the currency they're shopping in or giving them the opportunity to change to see pricing in their own currency would be less misleading.
Fees applied were not transparent. That is all I have to say on the subject
Very satisfying and easy to find seating and Oder tickets
Great experience but I feel a little worried about when I will receive my tickets. Usually when you buy some you have something in your hands to show for it! What guarantees do I have for my purchase?
It was fantastic. It was fast, simple and very short thing.
When finished to buy ur ticket u have to wait for a different email with instructions on it before getting access to that ticket.
I wasn't expecting to be sitting on those stools that I can't even get a good view of the show! I was constantly standing all the time just to watch the performance! Besides that they sold tickets outside on a cheaper price 🥹
I contacted this vendor and have not received a response or any resolution to my problem.
Désagréable, j'ai acheté des billets et sur ma carte de crédit j'ai pas le même montant (frais +++++++)
Very easy to use. Was able to find tickets for parking very easily
It is very difficult to determine the section/area I am trying to pick for parking. Not a fan of your website. Plus, you listed the price for parking at $35 then when i checked out it was $53
What I bought was not what I picked! It gave me a different section and seats(3)
I still haven't received my ticket and they tell me that I will get it on May 3 and the show is on May 4 I would like to have my ticket soon please
Information wrong and price not good I contact support but the person told me he don't know why
Terrible customer service will not refund customer when not happy.
Well I booked two tickets at same time and when I received the tickets they are not side by side there is a person in between us not happy at all
Through Instagram I purchased Heart tickets. I was under the impression that these tickets would be charged in Canadian since this is a Canadian show. I was charged USD for a Canadian show. My tickets sent are from Ticketmaster. Why did I feel this was a legitimate way to purchase these tickets. I want a refund of 400$ as I paid 900.00?for 600.00 dollar tickets!
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

