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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,361 reviews

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Canada
1 review
0 helpful votes
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Resellers are parasites
April 26, 2024

I went to the venue site as soon as hearing about the show (5 months in advance) and saw that tickets were $40 dollars. However, the only option was resale tickets seeming to suggest no tickets had ever been available to those without a presale code.

Date of experience: April 16, 2024
Michigan
1 review
0 helpful votes
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Fast and easy
April 26, 2024

Buying the tickets was fast and very easy, especially since I am a senior citizen and had never done it before.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Put the currency type
April 26, 2024

Site is easy enough to use but given how big the web is letting people know the currency they're shopping in or giving them the opportunity to change to see pricing in their own currency would be less misleading.

Date of experience: April 16, 2024
Minnesota
1 review
0 helpful votes
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Hidden fees
April 26, 2024

Fees applied were not transparent. That is all I have to say on the subject

Date of experience: April 16, 2024
Minnesota
2 reviews
0 helpful votes
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Very convenient and fast
April 26, 2024
Updated review

Very satisfying and easy to find seating and Oder tickets

Date of experience: April 16, 2024

Ticket's received
April 18, 2023
Previous review

Great experience but I feel a little worried about when I will receive my tickets. Usually when you buy some you have something in your hands to show for it! What guarantees do I have for my purchase?

Date of experience: April 18, 2023
Puerto Rico
1 review
0 helpful votes
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It was a good experience
April 26, 2024

It was fantastic. It was fast, simple and very short thing.

Date of experience: April 16, 2024
Connecticut
1 review
0 helpful votes
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You aren't done yet...
April 26, 2024
Updated review

When finished to buy ur ticket u have to wait for a different email with instructions on it before getting access to that ticket.

Date of experience: April 15, 2024

Too pricey
April 22, 2024
Previous review

Too pricey

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Bad sitting arrangement
April 26, 2024

I wasn't expecting to be sitting on those stools that I can't even get a good view of the show! I was constantly standing all the time just to watch the performance! Besides that they sold tickets outside on a cheaper price 🥹

Date of experience: April 15, 2024
Maine
1 review
0 helpful votes
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No response to my inquiry.
April 26, 2024

I contacted this vendor and have not received a response or any resolution to my problem.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Not real cost
April 26, 2024

Désagréable, j'ai acheté des billets et sur ma carte de crédit j'ai pas le même montant (frais +++++++)

Date of experience: April 15, 2024
Texas
1 review
0 helpful votes
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Parking passes
April 26, 2024

Very easy to use. Was able to find tickets for parking very easily

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Easy
April 26, 2024

Simple and easy. Cheaper than a lot of the competition.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Terrible
April 26, 2024

Be careful! These are transfered tickets. They are all sold in USD and you can't get a refund. The fees are outrageous

Date of experience: April 15, 2024
Pennsylvania
1 review
0 helpful votes
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Hidden fees
April 26, 2024

It is very difficult to determine the section/area I am trying to pick for parking. Not a fan of your website. Plus, you listed the price for parking at $35 then when i checked out it was $53

Date of experience: April 15, 2024
Canada
2 reviews
0 helpful votes
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Wrong seats and section
April 26, 2024

What I bought was not what I picked! It gave me a different section and seats(3)

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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I don't have my ticket
April 26, 2024

I still haven't received my ticket and they tell me that I will get it on May 3 and the show is on May 4 I would like to have my ticket soon please

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Information wrong and price not good I contact support but the person told me he don't know why

Date of experience: April 15, 2024
Florida
1 review
0 helpful votes
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Terrible customer service will not refund customer when not happy.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Not impressed
April 26, 2024

Well I booked two tickets at same time and when I received the tickets they are not side by side there is a person in between us not happy at all

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Through Instagram I purchased Heart tickets. I was under the impression that these tickets would be charged in Canadian since this is a Canadian show. I was charged USD for a Canadian show. My tickets sent are from Ticketmaster. Why did I feel this was a legitimate way to purchase these tickets. I want a refund of 400$ as I paid 900.00?for 600.00 dollar tickets!

Date of experience: April 15, 2024