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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Arkansas
1 review
0 helpful votes
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Easy
April 26, 2024

Quick and simple process that made it fast, easy, and safe.

Date of experience: April 16, 2024
Ohio
1 review
0 helpful votes
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Want a refund
April 26, 2024

3 times the price of what a ticket should of cost plus a 40$ fee

Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
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Refunded items not credited
April 26, 2024

Returned one ticket but didn't get refund, will never order from them again and more expensive than another website found later

Date of experience: April 16, 2024
Arkansas
1 review
0 helpful votes
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Too Slow and Too expensive
April 26, 2024

Your prices are too high, and I had a great deal of trouble getting the tickets.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Unable to download
April 26, 2024

I was unable to download ticket to my wallet.
Very annoyed.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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I was tricked to think I am buying directly from the merchant through tickets in sale, didn't think I am buying resale ticket 4 times more expensive than what I could buy directly from merchant. I immediately called and tried to cancel but I was told that there was a no cancellation clause somewhere in terms and conditions. What a scam!

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Charges
April 26, 2024

Would have like to see all the charges more up front more

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Very disappointed
April 26, 2024

I overpayed for 2 tickets and did not receive any plus I am very disappointed that I was charged in American funds. I really wish that I did my research on this company as there are numerous posts with the same story. I tried canceling the tickets for a refund and they refused to pay me back. SO DISAPPOINTED!

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Got the tickets
April 26, 2024

Easy to use tickets were available within 20 minutes. Clear and smooth transaction

Date of experience: April 16, 2024
Massachusetts
1 review
0 helpful votes
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Call center very helpful
April 26, 2024

I stupidly put the wrong email when buying tickets online gave a quick 10 minute call and the email was fixed and tickets were redirected to the correct email thank you for the amazing call center staff

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Bait and Switch
April 26, 2024
Updated review

Service "guarantee" only guarantees that someone will sell you something. Customer service is non-committal. Website is awful. I clicked on an area to purchase. Several areas lit up so I clicked again, and the site arbitrarily chose the other selection. I didnt' notice until my transaction was complete and pass delivered. Then...no recourse. And was overcharged...over $50 for a $15 pass. Ridiculous.

Date of experience: April 16, 2024

More layers to the transaction than expected
April 24, 2024
Previous review

More layers to the transaction than expected. Getting emails but not getting the ticket on my phone is worrisome, and it takes time to monitor this. Not a "comfortable" experience.

Date of experience: April 14, 2024
California
1 review
0 helpful votes
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Horrible. Got standing room only. Didn't know it.^%$&^%$&^%$&^%$&^$&^$&^%$

Date of experience: April 16, 2024
New Jersey
1 review
0 helpful votes
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No ticket
April 26, 2024

No ticket still costs. No further explanation needed right?

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Billet baseball
April 26, 2024

Très facile pas compliquer très bien expliquer site de confiance

Date of experience: April 16, 2024
Puerto Rico
1 review
0 helpful votes
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Total scam
April 26, 2024

Uncharged parking ticket and outrageous other fees

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Not happy!
April 26, 2024

A ticket agent took American Money for 2 tickets! That was not Ticketmaster!

Date of experience: April 16, 2024
Kansas
1 review
0 helpful votes
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Tickets to Kansas
April 26, 2024

Quick and easy. Good map showing where seats were.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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TOTAL SCAM AND A RIPOFF
April 26, 2024

I just ordered tickets through this site as I thought I was on the artist's page, I ended up paying more than double the price I should have. Total scam...when I realized a moment later I had made an error I immediately tried to cancel my order...but guess what? All sales are final. They know they are such scammers they wouldn't possibly allow you to change your mind...60 seconds later. You should be ashamed of yourself I hope you enjoy your ill gotten money you RIPOFF artists.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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Service fee is a little high
April 26, 2024

Ticket prices were really great, then the total went up another $30 for the service fees. I think that is a little ridiculous.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Unsure
April 26, 2024

So far things went well, just a bit of an enigma and mystery to begin with. I was just hoping after the payment that I didn't just throw away my money.
The tickets finally came and I got them in the ticket master app.
All good.

Date of experience: April 16, 2024